IT Onsite Technician

CMS CMNO LLP; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hybrid working policy

Generous bonus scheme

Up to 25 days holiday

Job summary

CMS CMNO LLP is seeking an IT Onsite Technician to install, maintain, and repair computer systems and equipment on‑site in London. The role supports teams to keep IT network and devices available within SLAs.

You will manage asset control, assist with hardware issues, ensure SLA adherence, document in ITSM, and participate in project work including nights or weekends as required. A BA/BS or equivalent is preferred.

Qualifications

• BA/BS degree or equivalent preferred.
• Broad software application skills desired.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system strongly preferred.
• Proficiency in network skills.
• Must have at least 2+ years' experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

Responsibilities

• Asset control and stock ordering of devices as required.
• Assist users with hardware issuing or replacement as required.
• Ensure issues and support requests are resolved within defined SLA.
• Ensure issues and support requests are documented within the ITSM tool.
• Liaise with vendor and send devices off to repair; adhere to processes and procedures.
• Set up mobile phones.
• Hardware refreshes.
• Support clients and internal meeting rooms.

Skills

Network skills

Windows OS

Ticketing system

AV/telecom knowledge

Education

BA/BS degree or equivalent

Tools

ITSM ticketing system

Video Conferencing systems

AV systems

Job description

Role Purpose: As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment. You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

Key internal relationships: Head of IT Service Delivery, Senior IT Support Manager

Based: London - On Site

Hours: 35

About the role

• Responsible for asset control and stock ordering of devices as required.


• Assist users with hardware issuing or replacement as required.


• Responsible for ensuring that issues and support requests are resolved within defined SLA.


• Responsible for ensuring that issues and support requests are documented within the ITSM tool.


• Responsible for sending devices off to repair and liaising with the vendor Adhering to processes and procedures.


• Mobile phones setup.


• Hardware refreshes.


• Provide additional support to client and internal meeting rooms.


• Daily Backup Tape Changes.


• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.


• Replacement of Storage Disks and Server Blades as and when required.


• Physical daily checks of system hardware health and lights including but not limited to: MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.


• Switch Upgrades, Console and Backups, some proficiency in network skills.


• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.


• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.


• Chaperoning Vendors during maintenance work and tasks.


• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).


• Assisting with Video Conferencing serving our clients in the meeting rooms as required.

Qualifications and experience

• BA/BS degree or equivalent preferred.


• Broad software application skills desired.


• Demonstrated ability to master new software applications and technologies.


• Prior experience with a ticketing system strongly preferred.


• Proficiency in network skills.


• Must have at least 2+ years' experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.


• Working knowledge of ITIL service management and its processes is highly advantageous.


• Knowledge of AV systems and telecommunications would be beneficial.

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What's in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)


• Flexible, hybrid working policy


• Generous bonus scheme


• Up to 25 days holiday (rising to 28 days with service)


• Holiday exchange scheme


• Private medical insurance


• Enhanced parental leave


• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Whether you're a lawyer or a finance professional, a business developer or an IT expert, we have a wide range of legal and business careers for you. Find where you belong. Preparing for tomorrow's challenges starts today. That's why CMS adopts a Future Facing approach, ensuring our clients and our people stay ahead in an ever-evolving landscape. Global expertise, local insights.