IT Support Engineer

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in luxury travel management is seeking a proactive IT Support Technician to join their dynamic team in Mayfair, London. This role offers the opportunity to take ownership of IT issues and manage a high-availability infrastructure, ensuring seamless support for both corporate and leisure travel services. You will be the first point of contact for internal users and external partners, providing essential troubleshooting and technology planning. If you are passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Experience in an MSP environment, ideally at Level 2.
• Strong knowledge of IT systems including Active Directory and PowerShell.

Responsibilities

• Providing IT support across the business, including hardware and software troubleshooting.
• Setting up systems and onboarding new staff.

Skills

IT Support

Active Directory

PowerShell

Windows Server

Hyper-V

SCCM

Mac OS

Troubleshooting

Tools

Windows OS

Mac OS

Backup/Recovery Tools

Job description

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Applause IT are hiring for an IT Support Technician for a luxury travel management company based in Mayfair, London. Their business delivers high-touch corporate and leisure travel services to an international client base, underpinned by a high-availability IT setup.

The IT Support Engineer will take ownership of day-to-day IT issues across the business and manage all hardware and software infrastructure, acting as the first point of contact for both internal users and external partners. This role includes a combination of reactive IT support and long-term technology planning, ensuring all systems remain current and fit for purpose.

Responsibilities include:

• Providing all IT support across the business, including hardware and software troubleshooting.
• Setting up systems and onboarding new staff.
• Maintaining and updating the company website in coordination with a marketing agency.
• Procuring, installing, and maintaining new technology and related equipment.
• Managing office infrastructure, including printers, workstations, deliveries, and facilities.

The successful IT Support Technician will have:

• Experience in an MSP environment, ideally at Level 2.
• Exposure to MAC-level projects, both remote and onsite.
• Strong knowledge of IT systems including:
• Active Directory, PowerShell, Windows Server, Hyper-V
• SCCM, patching, cabling, and common backup/recovery tools
• Competence with both Windows and Mac operating systems.
• A proactive, solution-focused attitude and strong attention to detail.
• Central London office location
• Opportunity to work closely with decision-makers
• Hands-on exposure to a broad range of technologies

Click Apply Now if you're interested in this IT Support Engineer role.