IT Support Engineer (Hammersmith)

Hemmersbach GmbH & Co. KG; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading IT infrastructure provider as an IT Support Engineer in Hammersmith, London. In this role, you will deliver world-class IT support and customer service, addressing various technical issues from simple password resets to complex diagnostics. Hemmersbach is dedicated to bettering the world and provides excellent career development opportunities.

Benefits

Buddy program

Company events

Internal career development program

International job opportunities

Medical cash plan

Onboarding program

Qualifications

• Very strong technical skills in all aspects of IT support.
• Exceptional level of customer service and confidentiality.
• Experience with standard Windows-based applications.

Responsibilities

• Provide IT support for a variety of users, including complex diagnostics and fault resolution.
• Address support tickets with a focus on customer satisfaction.
• Work on project tasks as assigned.

Skills

Technical skills in IT support

Customer service

Diagnostic capabilities

Tools

M365

Windows 10

SCCM

Active Directory

Job description

Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services.

Contact us directly if you have any questions about this open job position.

• Very strong technical skills in all aspects of IT support.
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM).
• An exceptional level of customer service and confidentiality.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

Ever dreamt of working within a multinational media & entertainment corporation? A world-famous brand we all know & love?

Based near Hammersmith, London, you will be part of a team providing world-class IT support for a wide variety of users—from simple password resets to complex diagnostics, fault resolution, and project work.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically, and principally, with a strong sense of customer service—leaving each ticket not only resolved but with a smile on the user's face—a job well done!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile—we not only enthuse our customers but also make the world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Company events
• Internal career development program
• International job opportunities
• Medical cash plan
• Onboarding program

Job ID: 17604 IT Support Engineer (Hammersmith) UK – Hammersmith, London

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