IT Support Engineer

GET STAFFED ONLINE RECRUITMENT LIMITED; Kingston upon Thames; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading company offers an exciting opportunity for an IT Support Engineer, providing a home-based role with flexible working arrangements and travel to customer sites. Enjoy comprehensive benefits, including a health package, sponsored training, and generous leave while growing your career in technology. If you're passionate about customer service and technology, apply today!

Benefits

Private medical insurance

Employee Assistance Programme

20 days annual leave plus bank holidays

Company pension scheme

Training and development programs

Company mobile phone

Qualifications

• Background in Managed Service Providers (MSP) or B2B environments.
• Experience supporting Office 365, Azure, and other operating systems.
• Self-motivated and adaptable with excellent communication skills.

Responsibilities

• Manage and progress technical queries through various communication channels.
• Work closely with 2nd and 3rd Line teams for effective solutions.
• Visit customer sites for onsite support as needed.

Skills

Problem Solving

Communication

Customer Service

Tools

Office 365

Azure

Windows 11

macOS

iOS

Job description

IT Support Engineer

Location: Surrey/London - Home-Based with Travel to Customer Sites

Salary: £27 - £29,000 per annum (depending on experience)

Employment Type: Full-Time

Join Our Client as an IT Support Engineer - Home-Based Opportunity with Great Benefits!

Are you passionate about technology and delivering outstanding customer service? As an IT Support Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You’ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.

Why You’ll Love This Role:

• Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine.
• Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you’ll be continually enhancing your knowledge and career.
• Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being.
• Generous Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday!
• Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you’re set up for success.
• Financial Security: Their company pension scheme will help you plan for the future.

What You’ll Do:

• Be the first point of contact for technical queries via phone, email, and their ITSM tool.
• Manage and progress tickets, ensuring clear and consistent communication with clients.
• Work closely with 2nd and 3rd Line teams to deliver timely solutions.
• Visit customer sites as needed for face-to-face support.
• Stay ahead of emerging technologies to deliver the best service.

What We’re Looking For:

• A background in Managed Service Providers (MSP) or B2B environments.
• Experience with Office 365, Azure, Windows 11, macOS, and iOS.
• A proactive problem solver who is self-motivated and adaptable.
• Excellent communication skills with a passion for delivering first-class service.
• Living within a 30 mile radius of Surrey/London, with a full UK Drivers Licence.

Ready to Join? If you’re excited about advancing your career while enjoying great benefits and a flexible working environment, they’d love to hear from you.

How to Apply

Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Support Engineer looking for a new challenge, they would love to hear from you.

Apply now through the company's dedicated recruitment portal and take your career to the next level!

This role may suit if you have experience as an IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer or an IT Service Desk Engineer.