Field 2nd Line IT Support Engineer

entrust IT South Central Ltd; New Forest; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading managed services provider is seeking a Field 2nd Line IT Support Engineer to join their team and support clients in the Milton Keynes region. This role offers a mix of remote work and on-site support, focusing on resolving technical issues and enhancing client relationships. Ideal candidates will have a blend of IT support experience, strong communication skills, and relevant certifications, ready to tackle a variety of challenges while enjoying a supportive team environment.

Benefits

Competitive salary

Remote-first working

Supportive team environment

Professional growth opportunities

Qualifications

• Minimum 3 years of hands-on IT support experience, including on-site networking.
• Broad technical knowledge across organisations with 20-500 users.
• A full UK driving licence and access to your own vehicle.

Responsibilities

• Supporting client IT environments remotely and on-site.
• Diagnosing problems, resolving incidents, and escalating when necessary.
• Building strong, trust-based relationships with clients.

Skills

Problem Solving

Communication

Education

GCSE (or equivalent) in Maths and English (Grade C or above)

Microsoft and/or CompTIA certifications

Tools

Windows Desktop & Server OS

Microsoft 365

Remote Desktop (Citrix)

Job description

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work

Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.

With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we're ready to welcome a talented engineer like you to our friendly and professional team.

Key Responsibilities of the Field 2nd Line IT Support Engineer:

• Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues
• Diagnosing problems, resolving incidents, and escalating when necessary to 3rd Line colleagues
• Building strong, trust-based relationships with our clients by being approachable, dependable, and solutions-focused
• Using high-quality tools in a well-supported and organised environment
• Taking part in our team on-call rotation (1 week in several), ensuring consistent support to our valued clients
  
  

What We're Looking For

• Minimum 3 years of hands-on IT support experience, including experience with on-site networking
• Strong communication and problem-solving skills — you're calm under pressure and naturally helpful
• Broad technical knowledge across organisations with 20-500 users
• A full UK driving licence and access to your own vehicle (travel expenses subsidised)
• A home-based workspace suitable for occasional storage of spares
  
  

Essential Requirements

• GCSE (or equivalent) in Maths and English (Grade C or above)
• Microsoft and/or CompTIA certifications
• Willingness to undergo a DBS check
  
  

Desirable Experience

• Windows Desktop & Server OS
• Microsoft 365 and cloud-based services
• VoIP, networking, broadband
• Remote Desktop (Citrix), ConnectWise, ticketing platforms
• Mobile device support, networked printers/scanners
  
  

What You'll Get In Return

• Competitive salary £28,000 - £35,000 (based on experience)
• Remote-first working – enjoy the balance of home working and occasional site visits
• Supportive team environment – we value clear thinking, kindness, and collaboration
• Real variety – work with different clients and solve a wide range of technical challenges
• Professional growth – we'll support your development every step of the way
  
  

Ready to Apply?

If you're looking for a role that values your input, sharpens your skills, and offers a refreshing mix of independence and teamwork, we'd love to hear from you. APPLY for this exciting new Field 2nd Line IT Support Engineer position NOW for immediate consideration.