Junior I.T Support Engineer

Townhouse; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Townhouse, a leading beauty brand in the UK, seeks a Junior IT Support Engineer to join their Technology team. This role involves providing essential IT support, managing onboarding processes, and ensuring smooth operation of IT systems across their London HQ and salons. Ideal candidates are tech-savvy, organized, and eager to grow their skills in a dynamic environment.

Benefits

Private healthcare and wellness support

Shopping discounts

Birthday Pamper Party

Social Budget

Holiday on Us

Employee Discount

Interest-free advance

Refer a Friend

Qualifications

• Experience in an employee-facing IT support role.
• Familiarity with Windows laptops and Microsoft 365 administration.
• Great with people and clear communicator.

Responsibilities

• Provide day-to-day IT support to both our Support Centre and salon teams.
• Manage onboarding/offboarding processes including setting up accounts and devices.
• Support the management of our helpdesk and ensure timely resolution of tickets.

Skills

Problem-solving

Communication

Attention to detail

Organizational skills

Curiosity

Tools

Service Desk tools

Microsoft 365

Windows laptops

Job description

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in the UK and are driven by a passionate and disruptive team in achieving our mission.

We’ve brought together a world class team from a wide range of industries. And as we’re growing extremely fast, we need brilliant people (like you!) — to join us on our journey and help us deliver our goal.

ABOUT THE ROLE:

We are looking for a Junior IT Support Engineer to join our growing Technology team and help support both our head office and salon technology infrastructure. This is an incredible opportunity to kick-start or progress your IT career at one of the UK’s most exciting and fastest-growing scale-ups.

Reporting to the IT Team Lead, you’ll play a key role in ensuring the seamless functioning of our IT systems, delivering brilliant technical support, and helping shape the tech backbone behind Townhouse’s expansion. From London HQ to salons across the UK and internationally — you’ll help keep it all running smoothly.

This is a hands-on, high-impact role for someone who is tech-savvy, curious, organised, and excited to be part of a company where technology and customer experience go hand in hand.

Key Responsibilities:

• Provide day-to-day IT support to both our Support Centre and salon teams
• Manage onboarding/offboarding (joiners and leavers) processes including setting up accounts and devices
• Maintain and support our Windows laptop estate and Office 365 environment
• Support the management of our helpdesk and ensure timely resolution of tickets
• Assist in deploying, maintaining and troubleshooting iPads and Apple devices
• Collaborate with the wider tech team on rollouts, upgrades, and IT projects
• Document solutions and contribute to internal knowledge base
• Help implement improvements to drive efficiency and user experience

ABOUT YOU:

• Passionate about tech and eager to grow your skills
• Great with people — you’re approachable, helpful, and a clear communicator
• A natural problem-solver with excellent attention to detail
• Highly organised, proactive, and able to manage competing priorities
• Curious and always looking to learn
• Experience in an employee-facing IT support role
• Familiarity with Windows laptops and Microsoft 365 administration
• Experience using Service Desk tools

LOCATION:

Our office is based in Central London and we offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE:

• Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package, including free GP appointments and treatment at private hospitals.
• Shopping discounts – Save money with discounts on some of the UK’s biggest brands.
• Birthday Pamper Party – Enjoy a complimentary manicure/pedicure and bubbles with a friend during your birthday month!
• Social Budget – Every month, your manager has a budget to spend on team treats, whether that’s lunch or a night out.
• Holiday on Us – Earn additional holidays based on your time with Townhouse — up to 4 extra days!
• Employee Discount – Enjoy a 75% discount on all treatments.
• Interest-free advance – Access emergency funds based on days worked to avoid interest costs.
• Refer a Friend – Earn up to £550 for each successful hire you introduce to Townhouse.

Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Apply now and be part of our exceptional team!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Townhouse by 2x

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