IT Support Engineer / First Line and Second Line Help Desk Analyst

AWD online; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

AWD online is seeking an IT Support Engineer with strong customer service and technical troubleshooting skills. The role involves managing a variety of IT issues in a service desk environment and provides opportunities for skill development in IT support across systems and software.

Qualifications

• Dynamic and energetic personality required.
• High level of computer literacy essential.
• Ability to work under pressure is necessary.

Responsibilities

• Support integrated Housing Management Software.
• Manage routers, firewalls, and VPNs.
• Administer Windows and Linux servers.

Skills

Customer service

Communication

Technical troubleshooting

Networking

Computer literacy

MS Windows Operating Systems

TCP/IP

Email systems

Job description

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IT Support Engineer / First Line and Second Line Help Desk Analyst, Welwyn Garden City

Client: AWD online

Location: Welwyn Garden City

Job Category: Other

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EU work permit required: Yes

Job Reference: 1f7b02d11cc2

Job Views: 4

Posted: 29.05.2025

Expiry Date: 13.07.2025

Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills.

Working as an IT Support Engineer / First Line and Second Line Help Desk Analyst, you will have experience in dealing with customers and managing a wide range of technical problems in a logical manner, in what can be a challenging environment. Training will be provided where necessary.

You will join a busy service desk in a respected, established, and growing company that develops, sells, and supports its own Social Housing Software along with other third-party applications across the UK. With over 35 years in business, the organization is committed to providing first-class service through employee development and progression.

Their Enhanced Support Service offers a complete outsourced IT solution covering system support and administration, providing opportunities to gain knowledge in all areas of IT and offering variety in support roles.

As a successful candidate, you will gain experience in areas such as:

• Supporting integrated Housing Management Software
• Routers, Firewalls, and Virtual Private Networks
• Windows and Linux Server Administration
• Virtualisation and Cloud Technologies

CANDIDATE REQUIREMENTS

Skills, attributes, and technical experience include:

• Dynamic and energetic personality
• High level of computer literacy
• Ability to work under pressure
• MS Windows Operating Systems
• Understanding of networking and TCP/IP
• Experience with Exchange or other email systems
• Exposure to Financial/Accounting Systems