Field 2nd Line IT Support Engineer

entrust-it; New Forest; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading Managed Services Provider seeks a Field 2nd Line IT Support Engineer to join their team in the Milton Keynes region. Offering a blend of remote and on-site work, this role is ideal for experienced IT professionals looking to leverage their problem-solving skills and technical knowledge. You will provide vital support to clients while contributing to a collaborative and supportive team environment, ensuring high-quality IT solutions are delivered efficiently.

Benefits

Competitive salary between £28,000 - £35,000

Supportive team environment

Opportunities for professional growth

Qualifications

• Minimum 3 years of hands-on IT support experience.
• Microsoft and/or CompTIA certifications are essential.
• Experience with Windows Desktop & Server OS is desirable.

Responsibilities

• Supporting client IT environments remotely and on-site.
• Diagnosing problems and resolving incidents.
• Building strong, trust-based relationships with clients.

Skills

Problem Solving

Communication

Education

GCSE in Maths and English (Grade C or above)

Tools

Remote Desktop (Citrix)

ConnectWise

Ticketing platforms

Job description

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work

Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.

With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team.

Key Responsibilities of the Field 2nd Line IT Support Engineer:

Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues

Diagnosing problems, resolving incidents, and escalating when necessary to 3rd Line colleagues

Building strong, trust-based relationships with our clients by being approachable, dependable, and solutions-focused

Using high-quality tools in a well-supported and organised environment

Taking part in our team on-call rotation (1 week in several), ensuring consistent support to our valued clients

What We’re Looking For:

Minimum 3 years of hands-on IT support experience, including experience with on-site networking

Strong communication and problem-solving skills — you're calm under pressure and naturally helpful

Broad technical knowledge across organisations with 20-500 users

A full UK driving licence and access to your own vehicle (travel expenses subsidised)

A home-based workspace suitable for occasional storage of spares

Essential Requirements:

GCSE (or equivalent) in Maths and English (Grade C or above)

Microsoft and/or CompTIA certifications

Willingness to undergo a DBS check

Desirable Experience:

Windows Desktop & Server OS

Microsoft 365 and cloud-based services

VoIP, networking, broadband

Remote Desktop (Citrix), ConnectWise, ticketing platforms

Mobile device support, networked printers/scanners

What You’ll Get in Return:

Competitive salary £28,000 - £35,000 (based on experience)

Remote-first working - enjoy the balance of home working and occasional site visits

Supportive team environment - we value clear thinking, kindness, and collaboration

Real variety - work with different clients and solve a wide range of technical challenges

Professional growth - we’ll support your development every step of the way

Ready to Apply?

If you’re looking for a role that values your input, sharpens your skills, and offers a refreshing mix of independence and teamwork, we’d love to hear from you. APPLY for this exciting new Field 2nd Line IT Support Engineer position NOW for immediate consideration