IT Support Engineer

Brackenberry; Ipswich; On-site; Full time

Job summary

An established industry player is seeking an experienced IT Support Engineer for a field-based role supporting a critical mobile device refresh programme. This hands-on position involves working closely with a dedicated EUC team to ensure smooth device rollouts essential for frontline operations. The ideal candidate will have a strong background in ICT, particularly in Microsoft Windows environments, and possess excellent communication skills. This role offers the opportunity to make a significant impact while traveling across beautiful regions, ensuring that technology supports the vital work of a leading UK Police Authority.

Qualifications

• Qualification in ICT or relevant IT operational experience required.
• Strong knowledge of Microsoft Windows environments essential.

Responsibilities

• Deliver mobile device refresh programme across Norfolk and Suffolk.
• Carry out diagnostics and support for hardware and software issues.
• Maintain ICT asset register for accuracy and compliance.

Skills

Advanced diagnostics on IT hardware and software

Microsoft Windows environments

Excellent communication skills

Customer service ethos

Ability to work independently

Team collaboration

Education

Qualification in an ICT discipline

Relevant experience in an IT operational environment

Tools

ICT Asset Management processes

Job description

Brackenberry is proud to be working in partnership with a leading UK Police Authority to supply an experienced IT Support Engineer to support their critical End User Computing (EUC) refresh programme.

This is a field-based role, ideal for someone who enjoys being hands-on and mobile, taking the lead in deploying and refreshing mobile devices across the region. You'll be working within a high-performing ICT team, ensuring smooth device rollouts that are essential to frontline operations.

Rate Of Pay: £22.70 per hour

Role Overview:

• Deliver a high-priority mobile device refresh programme across Norfolk and Suffolk.
• Work closely with a dedicated End User Computing (EUC) team based in Suffolk.
• Carry out advanced diagnostics and support for hardware and software issues.
• Maintain and update the ICT asset register to ensure accuracy and compliance.
• Represent ICT in a customer-facing role with various internal departments.
• Ensure project delivery aligns with financial year targets and compliance obligations.
• Regularly travel between multiple sites (constabulary vehicles provided).

Essential Criteria:

• Qualification in an ICT discipline or relevant experience in an IT operational environment.
• Strong knowledge of Microsoft Windows environments.
• Proven ability to carry out advanced diagnostics on IT hardware and software.
• Experience working independently and collaboratively as part of a team.
• Familiarity with ICT Asset Management processes.
• Excellent communication skills and a strong customer service ethos.
• Full UK driving licence with eligibility to drive Constabulary vehicles (Category B).

Travel Requirement:

This is a field-based role with frequent travel across Norfolk and Suffolk. A driving licence is essential, and you'll have access to constabulary vehicles where required.

Please note:

• You should be available to work immediately or at short notice.
• You should have the right to work in the U.K full time and unrestricted and able to provide proof towards it.