IT Support Engineer

John Good Group | Growing Businesses Together; Hessle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an experienced IT Support Engineer to join their Central Services IT Team. This full-time role involves providing essential technical support, solving problems effectively, and assisting with IT projects in a dynamic environment. The position is based at the new offices in Hesslewood Office Park and offers a competitive salary with various employee benefits.

Benefits

25 days annual leave plus bank holidays

Free onsite parking

Contributory Pension Scheme

Life Assurance

Health cash plan

Gym membership discount

Employee Volunteering and matched charitable donations

Qualifications

• Previous experience in IT support (2+ years) essential.
• Experience with M365 technologies.
• Ability to assist with and deliver small scale projects.

Responsibilities

• Providing technical support to employees onsite and remotely.
• Assisting in the maintenance of IT hardware and installation of software.
• Updating documentation on IT systems and processes.

Skills

Customer service focused

Logical thinker

Strong technical aptitude

Detail-oriented

Job description

Full time 37.5 hours per week.

£25,000 per annum

Plus non contractual bonus of up to 10%

Based at our brand new offices in Hesslewood Office Park, Hessle.

We are looking for an experienced IT Support Engineer to join the John Good Group Central Services IT Team on a permanent basis.

Normal working hours are 7.5 hours per day, Monday to Friday to be worked between the hours of 9.00am-5.30pm.

The Good Things You Can Get

• 25 days annual leave plus bank holidays
• Birthday day off work
• Free onsite parking
• Contributory Pension Scheme
• Life Assurance
• Health cash plan
• YuLife, with virtual GP and EAP
• Gym membership discount
• Free Eye Test
• Referral Scheme
• Long service awards including gifts and increase in annual holiday entitlement
• Employee Volunteering and matched charitable donations
• Social events
• Personal & professional development
  
  

Who are we?

John Good Group is a sixth-generation, family business. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.

The role

As an IT Support Engineer you will be responsible for providing technical support to employees working onsite and/or remotely, assisting in the maintenance of IT hardware, installation of software and undertaking project work. You may, on occasions, be also required to visit other office locations to provide support in person.

The Role Will Include

• Providing support both in person and remotely as needed for the Group and its Operating Companies
• Working with external third parties to provide resolution when necessary
• Assist in managing onsite systems
• Working with the wider team to ensure requests are dealt with efficiently and customers are kept up to date
• Updating documentation on IT systems / processes as necessary
• Assisting in the delivery of IT projects as well as leading and delivering on those assigned to you
  
  

About You

• Previous experience in IT support is essential (2+years)
• Previous experience with M365 technologies
• Customer service focussed
• Self-motivated and driven to deliver
• A logical thinker with excellent attention to detail
• Ability to think creatively and come up with solutions to problems
• Previous experience in assisting with projects and delivering small scale projects
• Car and driving licence is essential to be able to visit local sites when needed
• Strong technical aptitude
  
  

Our people are fundamental to our success with a drive deliver quality services to our customers.So, if you have the above qualities please apply attaching your CV with a supporting statement detailing how you meet the above criteria and what attracted you to this position.

Diversity

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.

GDPR

John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.