IT Support Engineer

Travail Employment Group; Knaresborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking an IT Support Engineer for 1st line support. This role is suitable for graduates or those with prior experience, offering a supportive environment and opportunities for further training and qualifications. You will assist with user setups, troubleshoot issues, and work alongside senior engineers to gain exposure to IT security.

Benefits

Pension

Paid holidays

Additional training resources

Qualifications

• Previous IT experience in a support role.
• Strong understanding of Windows 10/11 and Office 365.
• Enthusiastic about pursuing a career in IT.

Responsibilities

• Provide 1st line support for desktops, laptops, and networking.
• Log and track IT support tickets.
• Assisting with new user setups and software installations.

Skills

Communication

Troubleshooting

Problem Solving

Education

IT related qualification

Tools

Active Directory

Job description

IT Support Engineer

Knaresborough

Excellent opportunity in 1^st line IT Support that may suit a graduate or someone with previous experience.

A supportive working environment, additional training and qualifications are on offer as well as the opportunity to progress.

As the IT Support Engineer, you will:

• Provide 1st line support across desktops, laptops, printers, and basic networking


• Log, track and resolve IT support tickets using our ticketing system in a timely


• manner


• Assist with new user setups, including hardware, user access permissions, software


• installation and IT inductions


• Perform basic hardware installations, assembly, diagnostics and repairs


• Support network patching, backups, cabling and routine IT health checks


• Collaborate on internal IT documentation and inventory updates


• Shadow senior engineers on IT security operations, gaining exposure to


• cybersecurity needs and processes


• Interested in working toward an IT related qualification once established in the role

The person

• Some previous IT experience in a support, helpdesk or technician role


• Confident communication and trouble shooting skills


• Strong understanding of Windows 10/11, Google Office, Office 365, and basic


• networking


• Familiar with hardware builds, setups, and troubleshooting


• Excellent communication and problem-solving skills


• Enthusiastic about pursuing a career in IT and keen to develop further skills

Desirable

• Cyber security certifications (e.g. CompTIA Security+, Cisco CyberOps)


• Experience with Active Directory, asset management, or basic scripting


• Previous exposure to ISO 27001, ITIL or IT security policies


• Keen interest in issues related to a company's IT infrastructure - internet connection,


• routing, servers (Windows and LINUX) and IT Security


• Knowledge of remote troubleshooting, software deployment and installation

Benefits

• Pension, paid holidays, benefits and additional training resources

Call Yasemin at Travail on 01423 530138

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.