IT Support Engineer

Regal Cloud; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Regal Cloud is seeking IT Support Engineers with broad, hands-on experience in a busy, live operational environment. You will support Windows and Microsoft 365, Azure AD, Entra ID, and network services, ensuring user access, security, and uptime across stores and venues.

In this role you’ll troubleshoot incidents to Level 2, manage hardware and POS-related tech, and support CCTV and access-control systems in fast‑paced settings. Retail, hospitality, or high‑availability environments are a plus.

Qualifications

• Broad, hands-on IT support experience in a live operational environment.
• Experience supporting a mix of Windows/Microsoft 365 services and cloud identities.
• Familiarity with LAN, Wi‑Fi, TCP/IP, DHCP and DNS in high-availability settings.

Responsibilities

• Provide Level 2 IT support and incident resolution in a busy environment.
• Assist with hardware, peripherals, and infrastructure support to keep operations running smoothly.

Skills

Windows

Microsoft 365

Azure

Active Directory

Entra ID

Networking

Incident management

Tools

EPOS systems

Kiosks

Payment terminals

CCTV

Job description

We are looking for IT Support Engineers with broad, hands‑on experience supporting technology in a busy, live operational environment.

This is wider than a conventional desktop‑support role. You’ll support a mix of:

• Windows and Microsoft 365
• Azure, Active Directory and Entra ID
• User accounts, permissions and MFA
• LAN, Wi-Fi, TCP/IP, DHCP and DNS
• Hardware, peripherals and infrastructure
• EPOS and payment technology
• Kiosks and customer‑facing terminals
• CCTV and access‑control systems

You’ll be troubleshooting incidents through to Level 2 and working in an environment where IT issues can directly affect customers, transactions and day‑to‑day operations.

Experience supporting retail, hospitality, transport, leisure, venues or another high‑availability operational environment would be particularly relevant.