IT Support Engineer

Northwood Consuma Tissue Ltd; Telford; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Northwood Consuma Tissue Ltd is seeking an IT Support Technician to provide second- and third-line assistance across UK sites. You will troubleshoot Windows 11 devices, manage Microsoft 365 workloads, and support onboarding, device configuration, and security policies.

The role emphasizes collaboration with the IT team on multi-site projects, IT asset management, and embracing cloud migration initiatives while traveling occasionally.

Qualifications

• Experience with Windows 11 configuration and user profile management.
• Knowledge of Azure AD and Microsoft 365 administration.
• Understanding of MFA, phishing prevention, access control and data protection.
• Strong networking knowledge (LAN/WAN, DHCP, DNS, VPN).

Responsibilities

• Provide second-line technical support to employees across UK sites and third-line support for cloud and infrastructure.
• Troubleshoot hardware on Windows 11 devices such as laptops, desktops, and mobiles.
• Support Office 365 apps including Teams, Excel, Outlook, SharePoint and OneDrive.
• Assist onboarding/offboarding, including account creation, device configuration and permissions.
• Support device management, security policies, updates and app deployment.
• Contribute to IT asset management, licensing updates and lifecycle.
• Assist with IT improvements, technology upgrades and rollout across sites.
• Perform basic printer, handheld device and peripheral troubleshooting.
• Participate in digital transformation or cloud migration initiatives.
• Assist with documentation, testing and deployment activities for IT projects.
• Collaborate with IT colleagues on multi-site projects.

Skills

Windows 11

Azure AD

Microsoft 365

Cybersecurity

Networking

PowerShell

Ticketing

Tools

Ticketing system

Job description

• Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
• Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
• Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.
• Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
• Support device management, security policies, updates, and application deployment.
• Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
• Support the rollout of IT improvements and technology upgrades across sites.
• Perform basic printer, hand-held device and peripheral troubleshooting.
• Participate in digital transformation or cloud migration initiatives.
• Assist with documentation, testing, and deployment activities for IT improvement projects.
• Collaborate with colleagues across the IT team to deliver multi-site projects.

Job Requirements

We’re looking for knowledge and understanding in the following areas:

• Windows 11 configuration, troubleshooting, and user profile management.
• Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.
• Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.
• Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).

Additional attributes we’re looking for:

• Strong customer service focus; strong communicate skills (colleagues at all levels).
• Problem-solving capability with a logical, methodical approach.
• Initiative to take ownership and accountability for projectstasks.
• Ability to learn quickly and adapt to evolving technologies.
• Interest in cloud computing, automation, or scripting (PowerShell).
• Experience using ticketing or helpdesk systems.
• Demonstrate a proactive and positive attitude toward learning and development.
• Follow IT processes, documentation standards, and security protocols.
• Engage in continuous improvement by suggesting enhancements to IT services.
• Be willing to travel occasionally to other UK sites with members of the IT team.
• Represent IT in a friendly, solution-oriented manner across the business.