Information Technology Support Engineer

Orla Rose Associates; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Orla Rose Associates in London is seeking an IT support specialist to join a boutique financial services firm in Mayfair. You will support brokers, executives and staff, ensuring critical systems run smoothly and providing proactive IT assistance across the business.

The role involves troubleshooting Microsoft 365, Windows 10/11, managing Azure/SharePoint/OneDrive, and supporting VPNs and network monitoring. Onsite 5 days a week in Mayfair with a collaborative IT team.

Qualifications

• 1+ years IT support experience.
• Experience with Windows 10/11 and Microsoft 365.
• Familiarity with Azure, SharePoint and OneDrive.

Responsibilities

• Troubleshoot Microsoft 365 applications, Windows OS and core business systems.
• Support Bloomberg terminals and IPC Unigy dealerboards.
• Assist with Cisco Meraki network monitoring and AnyConnect VPN support.
• Manage users, email and file services across Azure, SharePoint and OneDrive.
• Support onboarding/offboarding, hardware provisioning and asset management.
• Use remote support tools such as ScreenConnect / ConnectWise.
• Maintain documentation and contribute to continuous improvement initiatives.

Skills

Troubleshooting

IT support experience

Tools

Microsoft 365

Windows 10/11

Azure

SharePoint

OneDrive

ScreenConnect/ ConnectWise

Bloomberg terminals

Cisco Meraki

AnyConnect VPN

Job description

Location: London (Mayfair) 5 days onsite

About the Business

The client are an exciting, forward thinking boutique financial services firm based in the West End of London with offices internationally.

The Role

You’ll be joining a fantastic IT support team of 3 with the overall team responsibility of providing exceptional levels of IT support to brokers, executives and operational staff ensuring critical systems and day-to-day technology are running smoothly across the business.

Key Responsibilities

• Troubleshoot Microsoft 365 applications, Windows OS and core business systems
• Support Bloomberg terminals and IPC Unigy dealerboards
• Assist with Cisco Meraki network monitoring and AnyConnect VPN support
• Manage users, email and file services across Azure, SharePoint and OneDrive
• Support onboarding/offboarding, hardware provisioning and asset management
• Use remote support tools such as ScreenConnect / ConnectWise
• Maintain documentation and contribute to continuous improvement initiatives

What We’re Looking For

• 1+ years experience within an IT support tole
• Familiarity with Windows 10/11, Microsoft 5..."