Tech Support - Cloud VDI

SCC; Birmingham; Hybrid; GBP 31,000 - 71,000; Full time

Job summary

SCC is hiring for a permanent Tech Support - Cloud VDI role based in the UK, offering hybrid office/home working, core hours 9:00 to 17:30, and a comprehensive benefits package. You will support virtualised desktop environments, handle incidents via ServiceNow, and collaborate across IT teams to deliver customer-focused IT transformation and services.

Ideal candidates have MSP experience, strong Citrix/VDI knowledge, and familiarity with Windows Server, AD/GPOs, and ITIL practices.

Qualifications

• Experience in IT systems administration within large MSPs.
• Expertise in virtualized desktop environments: Citrix, Citrix Cloud, AVD, Azure Stack HCI, Nerdio.
• Hands-on with Windows Server 2012–2019/2022 and related tech.
• Proficient in Active Directory and GPOs.
• Knowledge of AppSense/Ivanti, FSLogix, NetScaler, XenApp, XenDesktop, Delivery Controllers.

Responsibilities

• Provide tech support for VDI as part of UK Infrastructure Team.
• Resolve incidents and tasks via ServiceNow.
• Plan and implement changes to meet customer requirements.
• Coordinate with TSMs, projects, and other teams for chargeable work.
• Manage Citrix On-Prem and Cloud, AVD, Nerdio.
• Troubleshoot virtualization: VMware, Hyper-V, Azure.
• Work with AD and GPOs, including FSLogix.
• Support Citrix environments: NetScaler, XenApp, XenDesktop, Delivery Controllers, profile management.
• Use AppSense/Ivanti and FSLogix for user workspace management.
• Support Windows Server 2012–2022.
• Understand certificate renewal and Citrix certificate chains.
• Provide second-line IT systems support, escalate when needed.
• Maintain documentation of configurations and SOPs.
• Work in line with ITIL practices.

Skills

Problem solving

Communication

Time management

Customer relationships

Tools

Citrix

Citrix Cloud

AVD

Azure Stack HCI

Nerdio

FSLogix

AppSense/Ivanti

NetScaler

XenApp

XenDesktop

Delivery Controller

ServiceNow

Active Directory

GPOs

VMware

Hyper-V

Windows Server

Job description

Salary: £31,000 - 71,000 per year

Requirements:

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Relevant expertise in virtualized desktop environments, including Citrix, Citrix Cloud, AVD, Azure Stack HCI, and Nerdio.
• Hands‑on experience with Windows Server (2012–2019) and associated technologies.
• Proficiency in Microsoft Active Directory for GPOs.
• Strong knowledge of tools like AppSense/Ivanti, FSLogix, NetScaler, XenApp, XenDesktop, and Delivery Controller.
• Good problem‑solving abilities and the capacity to perform effectively under pressure.
• Desirable certifications such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
• Good time management, effective communication with customers and senior engineers, and good understanding of customer/client relationships.

Responsibilities:

• Provide tech support for VDI as part of our UK Infrastructure Team, supporting virtualised desktop environments.
• Resolve incidents and tasks raised by customers through ServiceNow.
• Plan and implement changes to meet customer requirements.
• Liaise with TSMs, projects, and other parts of our business to carry out chargeable work for customers or other business areas.
• Manage technologies such as Citrix On-Prem and Cloud, AVD, and Nerdio.
• Support and troubleshoot virtualization environments such as VMware, Microsoft Hyper‑V, and Microsoft Azure.
• Work with Active Directory, including GPOs for desktop and profile management, including FSLogix.
• Provide clear technical support for Citrix environments, including NetScaler, XenApp, XenDesktop, Delivery Controllers, and profile management.
• Implement and use tools like AppSense/Ivanti and FSLogix for user workspace management.
• Support Microsoft server products from Windows 2012 to 2022.
• Understand the certificate renewal process and certificate chains within Citrix.
• Provide second-line support for IT systems, ensuring timely resolution or escalation of technical issues.
• Maintain thorough documentation of system configurations, changes, and standard operating procedures.
• Work in line with ITIL practices.

Technologies:

• Active Directory
• Azure
• Citrix
• Cloud
• Hyper‑V
• Support
• ITIL
• ServiceNow
• VMware
• Windows
• LESS

More:

We are actively building diverse teams and welcome applications from everyone. This is a permanent Tech Support - Cloud VDI role based UK-wide, with hybrid working that combines office and home working, core hours of 9.00 am to 5.30 pm Monday to Friday, a competitive salary, large company benefits, a broad flexible benefits scheme, and two paid volunteering days each year. We offer an excellent package, career development and lifelong learning opportunities, and the chance to join Europes largest privately-owned IT company. We are based out of our new 7m HQ office in Birmingham and help clients succeed through IT transformation and exceptional customer experiences. We are an equal opportunities employer committed to an inclusive approach to equality and diversity in employment.

last updated 36 week of 2026