IS/IT Support Analyst

SMT GB; Cambridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Life assurance

Healthcare cash plan

Employee assistance programme

Employee discount platform

Training and development

25 days annual leave

Cycle to Work scheme

Job summary

SMT GB is seeking an IS / IT Support Analyst to join our IT team at Duxford. You will provide hands-on support across our network of sites, systems and users, covering desktop, server and infrastructure tasks.

This is a fully site-based role with regular on-site attendance. Based at our Duxford office, you will work with the IS / IT Operations Manager to ensure a secure, reliable IT environment and contribute to infrastructure projects, security improvements and documentation.

Qualifications

• Experience supporting Windows operating systems and Office applications.
• Knowledge of Active Directory administration.
• Experience with Windows Server environments.
• Understanding of LAN, WAN and wireless networking principles.
• Strong problem-solving and communication skills.
• Full UK driving licence.

Responsibilities

• Providing first and second-line support for desktops, laptops and business applications.
• Logging, managing and resolving helpdesk tickets and escalating when required.
• Assisting with Active Directory administration and user account management.
• Supporting Windows Server environments and network infrastructure.
• Maintaining documentation of systems and procedures.
• Cooperating with suppliers and stakeholders on IT projects.
• Contributing to security improvements and disaster recovery processes.
• Ensuring smooth operation of IT across SMT GB sites.
• Help with infrastructure and technology enhancement initiatives.

Skills

Windows OS

Office 365

Active Directory

Networking basics

Troubleshooting

Customer support

Driving licence

Education

Tools

Microsoft Dynamics AX

SharePoint

SQL databases

MCSE / MCP

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: IS / IT Support Analyst

Location: Duxford, Cambridgeshire (Onsite)

Contract: Full-time; permanent

We're looking for an IS / IT Support Analyst to join our IT team and provide hands‑on support across our network of sites, systems and users. This is a varied role that combines day‑to‑day technical support with involvement in infrastructure, networks, servers and business systems, offering an excellent opportunity for someone who enjoys solving problems and making a real difference to the people they support.

Based at our Duxford office, this is a fully site‑based role and requires regular on‑site attendance.

About The Role

Working closely with the IS / IT Operations Manager, you'll help ensure our IT environment operates efficiently, securely and reliably. You'll be a key point of contact for users across the business, providing technical support while contributing to the ongoing development and maintenance of our IT infrastructure.

Your Responsibilities Will Include

• Providing first and second-line support for desktop, laptop and business applications
• Logging, managing and resolving helpdesk tickets, escalating where required
• Supporting Active Directory administration and user account management
• Assisting with the management and maintenance of Windows Server environments
• Supporting LAN, WAN and network infrastructure across SMT GB locations
• Managing hardware deployment, troubleshooting and equipment support
• Supporting server backup solutions and disaster recovery processes
• Working with internal stakeholders and external suppliers to resolve issues
• Assisting with infrastructure, security and technology improvement projects
• Maintaining accurate system and procedural documentation

About You

You'll be a technically capable IT professional who enjoys troubleshooting issues, supporting users and working across a broad range of technologies. You'll be comfortable managing multiple priorities while maintaining a positive, customer-focused approach.

We're Particularly Interested In Candidates Who Have

• Experience supporting Microsoft Windows operating systems and Microsoft Office applications
• Knowledge of Active Directory administration
• Experience working within Windows Server environments
• Understanding of LAN, WAN and wireless networking principles
• Excellent problem-solving and analytical skills
• Strong communication skills with the ability to support users at all levels
• A full UK driving licence

It would be advantageous if you also have experience with:

• Microsoft Dynamics AX
• SharePoint administration and support
• SQL databases
• MCSE, MCP or equivalent Microsoft certifications
• Telephony or PBX systems

What We Offer

• competitive salary
• company pension
• life assurance
• healthcare cash plan
• employee assistance programme
• employee discount platform
• access to ongoing training and development opportunities

You’ll Also Benefit From

• 25 days annual leave plus bank holidays
• Cycle to Work scheme

Eligibility

Applicants must have the right to work in the UK at the time of application. Unfortunately, SMT GB is unable to provide visa sponsorship for this position now or in the future.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service‑minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.

Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details