IT Support Technician

Element Solutions Inc; Markinch; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Life Assurance

Private HealthCare

Health Cash Plan

On Site Parking

Job summary

Compugraphics International in the United Kingdom is seeking a motivated IT professional to advance from a 1st/2nd line support role. You will help resolve technical issues, learn new technologies, and take ownership of your development while supporting both production and business operations.

You will work in a team, expand your knowledge of Windows/Linux environments, networks, and automation, and contribute to ongoing IT projects and system upgrades.

Qualifications

• Experience providing IT support within a business environment.
• Strong troubleshooting of Windows OS and hardware.
• Logical, methodical approach to problem solving.
• Interest in servers, Linux, databases, automation or software development.

Responsibilities

• Provide 2nd line IT support across a dynamic environment to support business operations and manufacturing.
• Troubleshoot hardware, software, user and infrastructure issues.
• Support Windows 11, Windows Server and Linux environments.
• Maintain FileMaker databases and business applications.
• Develop scripts and automation solutions.
• Collaborate with Global Business Services and internal teams to resolve issues.

Skills

Windows Server

Microsoft 365

Networking

Virtualisation

Python

Java

C

Shell scripting

Perl

Automation

Problem solving

Communication

Tools

FileMaker

Job description

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Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are looking for a motivated IT professional who is passionate about technology and eager to develop their career. This role would suit someone currently working in a 1st or 2nd Line Support position who is ready to expand their technical knowledge and gain exposure to a wider range of technologies and systems.

You will be naturally curious, enjoy solving problems, and be keen to understand how systems work rather than simply escalating issues. Most importantly, you'll have a strong willingness to learn and take ownership of your development.

What will you be doing?

As part of our IT team, you will provide 2nd Line technical support across a varied and evolving technology environment, helping to maintain and improve systems that support both business operations and manufacturing processes.

Key responsibilities include:

• Providing support for hardware, software, user and infrastructure issues.
• Supporting Windows 11, Windows Server and Linux environments.
• Troubleshooting PCs, servers and associated hardware.
• Supporting business-critical IT systems within our production environment.
• Maintaining and supporting FileMaker databases and business applications.
• Developing and maintaining software, scripts and automation solutions.
• Working with technologies such as Python, Java, C and shell scripting.
• Collaborating with Global Business Services teams and internal departments to resolve technical issues.
• Assisting with IT projects, system upgrades and technology improvements.
• Identifying opportunities to automate processes and improve business efficiency.

Continuously developing your technical skills across a broad range of technologies

Who are You?

You are a proactive and enthusiastic IT professional who enjoys tackling technical challenges and delivering excellent customer support. You have a strong foundation in IT support and are confident working independently while also contributing as part of a team.

You will:

• Have experience providing IT support within a business environment.
• Be confident troubleshooting Windows operating systems and hardware issues.
• Take a logical and methodical approach to problem solving.
• Be comfortable investigating issues through to resolution.Have an interest in servers, Linux, databases, automation or software development.
• Be able to communicate effective with both technical and non-technical colleagues.
• Demonstrate initiative, accountability and a desire to learn new technologies.

What competencies will you need?

To be successful in this role, you will demonstrate:

• Strong problem-solving and analytical skills.
• Technical troubleshooting and diagnostic capability.
• Effective communication and customer service skills.
• Ownership and accountability for delivering solutions.
• The ability to prioritise and manage multiple tasks.
• A collaborative approach to working with colleagues across the whole business.
• Adaptability and enthusiasm for learning new technologies and processes.
• Attention to detail and a commitment to continuous improvement.
• Windows Server administration.
• Microsoft 365.
• Networking and virtualisation technologies.
• Python, Java, C, Shell Scripting or Perl.
• Database administration and business automation tools.

Formal IT qualifications are advantageous but not essential. We value practical experience, a positive attitude and a passion for technology above all else.

We are Offering...

At Compugraphics International, we offer more than just another IT support role. This is an opportunity to develop your career within a global manufacturing business and gain hands-on experience across infrastructure, systems administration, programming, databases and automation.

In return, we offer:

• Competitive salary of £36,500 per annum 38.5hrs/ week.
• Life Assurance
• Private HealthCare
• Health Cash Plan
• On SiteParking

If you are looking for the next step in your IT career and want to broaden your technical skills while working as part of a supportive and experienced team, we would love to hear from you. #LI-ED1

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.