IT Support Engineer

Texaport; City of Edinburgh; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

BUPA Private Health cover

Remote working options

Excellent industry training and career

Job summary

Texaport is hiring an IT Support Engineer to join a growing technology service provider. Based in Edinburgh or London, you will monitor and maintain network infrastructure, manage user accounts and install software, while delivering first-class client support.

The role emphasizes problem-solving, independent work and strong communication with clients and colleagues. Remote options may be available as the company grows.

Qualifications

• Industry-recognised accreditations desirable.
• Strong communication skills with customers, suppliers and colleagues.
• Excellent technical skills and ability to use own initiative for problem-solving.
• Good organisational skills and time management.
• Calm under pressure and a methodical thinker.
• Existing IT Support experience desirable.
• Experience with all Microsoft products.
• Interest in IT and keeping up with new technologies.
• Understanding of network infrastructure.
• Reliable, responsible and trustworthy with a positive attitude.

Responsibilities

• Handling, logging and updating IT support requests via phone and ticketing system within SLA.
• Visiting client sites to perform troubleshooting and installations.
• Providing product and service advice to clients.
• Collaborating with engineers to plan and execute projects, in office or on-site.
• Interacting with customers, suppliers and vendors.
• Documenting client and system information and maintaining knowledge base.

Skills

Communication skills

Microsoft products

Network infrastructure

IT support experience

Organisational skills

Problem solving

Customer service

Calm under pressure

Job description

IT Support Engineer

An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Engineer based in Edinburgh or London. The candidate must be based in either Edinburgh or London.

We are looking for a highly motivated, technically adept individual passionate about providing top-notch service and support. The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills. As part of the IT Support team, you will be responsible for monitoring and maintaining network infrastructure, administering user accounts, troubleshooting hardware/software systems, installing new software applications and patches, configuring systems for user access, responding to technical inquiries from clients, establishing security protocols, safeguarding the integrity of data within the organisation's networks, developing and documenting processes for system maintenance and other duties as assigned.

They will earn £ 26,000.00 - £ 35,000, depending on Experience and Certifications.

This is a unique opportunity to grow within the business and become a key player.

Requirements

• Industry-recognised accreditations are desirable.
• Strong communication skills with customers, suppliers and colleagues.
• Excellent technical skills and ability to use own initiative for problem-solving.
• Good organisational skills and time management.
• Calm under pressure and a methodical thinker.
• Existing experience providing IT Support is desirable.
• Experience with all Microsoft products.
• Natural interest in IT with a desire to stay abreast of new technologies.
• Understanding of network infrastructure.
• Reliable, responsible and trustworthy with an excellent attitude.
• Self-motivated, patient, and you remain calm under pressure.
• You have the tenacity and dedication to pursue an issue from beginning to end.
• Ability to multi-task, prioritise and escalation accordingly.
• Experience with customer service.

Role Responsibilities

• Handling, logging and updating IT support requests via phone and ticketing system within SLA.
• Visiting Client's sites to perform troubleshooting and installations.
• Providing product and service advice to clients.
• Work alongside other engineers to plan and execute projects as required, either in the office or on-site.
• Dealing with customers, suppliers and vendors.
• Writing and updating client and system documentation.
• Maintain and develop your knowledge and skills to assist with first-contact fault resolution.

Company

Texaport is a managed service provider servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team.

They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They constantly evolve and problem-solve whilst striving to become one of the UK’s leading IT providers.

With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development, which the company funds.

Why should you apply?

• Excellent career progression available
• The chance to join a well-established company.
• BUPA Private Health cover
• Excellent industry training and career progression
• Remote working options are available