IT Support Analyst

Huntress; City Of London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working after probation

Private medical insurance

Pension contributions

Cycle to Work scheme

Eye care vouchers

Health service GP access

Lunch scheme occasionally

Job summary

Huntress is recruiting an IT Support Analyst for a legal/professional services firm in Central London. You’ll provide first and second-line support to about 200 staff and partners, ensuring smooth day-to-day IT operations.

With roughly a year of IT support experience, you’ll develop technical skills, support Microsoft 365/SharePoint/Teams, and work in a friendly team. Hybrid working available after probation and training provided.

Qualifications

• At least one year of IT support experience.
• IT degree or equivalent qualifications.
• Strong knowledge of Windows-based systems and Microsoft apps.
• Experience with mobile devices (Android/iOS).
• Excellent communication and problem-solving abilities.
• Customer-focused with the ability to explain technical issues clearly.
• Experience in a legal or professional services environment.

Responsibilities

• Provide first and second-line IT support for ~200 users and partners.
• Set up and maintain laptops, mobile devices, and user accounts.
• Manage permissions, access controls, and login issues.
• Support Microsoft 365, SharePoint, Teams telephony and video conferencing.
• Assist with software testing, installations, upgrades and IT projects.
• Provide on-site and remote support; liaise with external IT providers.
• Maintain incident logs and support ticket updates.
• Collaborate with the tech team to improve IT services.

Skills

Windows OS

Microsoft apps

Android / iOS

Communication

Problem solving

Customer focus

Legal environment

Azure / Microsoft 365

iManage

Education

IT degree or relevant qualifications

Tools

Microsoft Azure

Microsoft 365

iManage

Job description

IT Support Analyst - Legal / Professional Services
Location: Central London (W1)
Salary: 28,000- 36,000 DOE, plus discretionary bonus
Working pattern: Full-time, hybrid working available after probation

Hours: 8.30am-6.30pm (on a shift pattern, 35 hour week)

Looking for a motivated and customer-focused IT Support Analyst to join the technology team of an established professional services law firm in the West end of London. Working as part of a friendly team of five, you will provide first and second-line IT support to approximately 200 employees and partners, helping to ensure the smooth running of day-to-day IT operations.

This is an excellent opportunity for someone with around a year of IT support experience who is looking to develop their technical skills, broaden their knowledge of IT infrastructure and progress their career within a supportive environment. Training and development will be provided.

Key Responsibilities

• Provide first and second-line IT support, diagnosing and resolving hardware, software, network and user issues.
• Set up, configure and maintain laptops, mobile devices and user accounts.
• Manage user permissions, access controls and system login issues.
• Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
• Assist with software testing, installations, system upgrades and IT improvement projects.
• Provide both on-site and remote technical assistance to colleagues.
• Liaise with external IT support providers and suppliers to resolve technical issues.
• Maintain accurate incident logs, manage support tickets and ensure users receive regular updates.
• Work collaboratively with the wider technology team to deliver projects and improve IT services.

Key skills and experience

• At least one year of experience in IT support or a similar technical role.
• IT degree or relevant qualifications, a genuine interest in technology, enjoy helping people and are looking to develop their IT career.
• A good understanding of Windows-based systems and Microsoft applications.
• Knowledge of Android and/or iOS devices.
• Strong communication and problem-solving skills.
• A customer-focused approach, with the ability to explain technical issues clearly to non-
• Experience with Microsoft Azure, Microsoft 365, iManage
• Working within a legal or professional services environment

Benefits

• Hybrid working, with up to two days working from home after probation.
• Private medical insurance and dental insurance.
• Pension contributions of up to 5%.
• 24/7 remote GP access through a dedicated health service.
• Season ticket loan.
• Cycle to Work scheme.
• Eye care vouchers.
• Enhanced Employee Assistance Programme, including leadership and life coaching.
• Complimentary cooked staff lunch every six weeks.
• Additional leave to move house, where required, subject to the firm's policy.
• Life assurance of four times annual salary, capped at 500,000.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.