Junior IT Support Analyst

Huntress; City Of London; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after probation

Private medical & dental insurance

Pension contributions up to 5%

Cycle to Work scheme

Eye care vouchers

Health service access

Season ticket loan

Life assurance

Job summary

Huntress is seeking a motivated Junior IT Support Analyst to join a professional services law firm in Central London. You will provide first and second-line IT support to around 200 employees and partners, helping ensure smooth day-to-day IT operations with a friendly team.

The role offers hybrid working after probation, training, and development opportunities, and exposure to Microsoft 365, SharePoint, and connectivity technologies.

Qualifications

• Experience in IT support or a similar technical role.
• IT degree or relevant qualifications; a genuine interest in technology and helping people.
• Good understanding of Windows-based systems and Microsoft applications.
• Knowledge of Android and/or iOS devices.
• Strong communication and problem-solving skills.
• Customer-focused approach with ability to explain technical issues clearly to non-technical colleagues.
• Experience with Microsoft Azure, Microsoft 365, iManage (training will be given).
• Experience in a legal or professional services environment is advantageous.

Responsibilities

• Provide first IT support, diagnosing and resolving hardware, software, network and user issues.
• Set up, configure and maintain laptops, mobile devices, and user accounts.
• Manage user permissions, access controls and system login issues.
• Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
• Assist with software testing, installations, system upgrades and IT improvement projects.
• Provide both on-site and remote technical assistance to colleagues.
• Liaise with external IT support providers and suppliers to resolve technical issues.
• Maintain incident logs, manage support tickets and provide regular updates.
• Work with the technology team on projects and IT service improvements.

Skills

IT support experience

Windows systems

Microsoft applications

Android/iOS devices

Communication skills

Problem-solving

Azure/M365/iManage

Legal/professional services experience

Education

IT degree or relevant qualifications

Tools

Azure

iManage

SharePoint

Job description

Junior IT Support Analyst - Legal / Professional Services
Location: Central London (W1)
Salary: 26,000- 28,000, plus discretionary bonus
Working pattern: Full-time, hybrid working available after probation

Hours: 8.30am-6.30pm (on a shift pattern, 35 hour week)

Looking for a motivated and customer-focused Junior IT Support Analyst to join the technology team of an established professional services law firm in the West end of London. Working as part of a friendly team of five, you will provide first and second-line IT support to approximately 200 employees and partners, helping to ensure the smooth running of day-to-day IT operations.

This is an excellent opportunity for someone with some IT support experience who is looking to develop their technical skills, broaden their knowledge of IT infrastructure and progress their career within a supportive environment. Training and development will be provided.

Key Responsibilities

• Provide first IT support, diagnosing and resolving hardware, software, network and user issues.
• Set up, configure and maintain laptops, mobile devices and user accounts.
• Manage user permissions, access controls and system login issues.
• Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
• Assist with software testing, installations, system upgrades and IT improvement projects.
• Provide both on-site and remote technical assistance to colleagues.
• Liaise with external IT support providers and suppliers to resolve technical issues.
• Maintain accurate incident logs, manage support tickets and ensure users receive regular updates.
• Work collaboratively with the wider technology team to deliver projects and improve IT services.

Key skills and experience

• Experience in IT support or a similar technical role.
• IT degree or relevant qualifications, a genuine interest in technology, enjoy helping people and are looking to develop their IT career.
• A good understanding of Windows-based systems and Microsoft applications.
• Knowledge of Android and/or iOS devices.
• Strong communication and problem-solving skills.
• A customer-focused approach, with the ability to explain technical issues clearly to non-
• Experience with Microsoft Azure, Microsoft 365, iManage (training will be given)
• Working within a legal or professional services environment advantageous

Benefits

• Hybrid working, with up to two days working from home after probation.
• Private medical insurance and dental insurance.
• Pension contributions of up to 5%.
• 24/7 remote GP access through a dedicated health service.
• Season ticket loan.
• Cycle to Work scheme.
• Eye care vouchers.
• Enhanced Employee Assistance Programme, including leadership and life coaching.
• Complimentary cooked staff lunch every six weeks.
• Additional leave to move house, where required, subject to the firm's policy.
• Life assurance of four times annual salary, capped at 500,000.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.