IT Support Engineer

CDW UK; Cambridge; On-site; GBP 26,000 - 35,000; Full time

Job summary

CDW UK in Cambridge is seeking a proactive IT Support Engineer for a 12-month fixed-term contract onsite. You will provide hands-on technical support to end users, ensuring hardware, software, and peripherals operate efficiently within a business-critical environment.

You will collaborate with internal IT teams, vendors and stakeholders, manage incidents and changes, and contribute to ongoing IT projects and infrastructure improvements, while delivering clear guidance and documentation.

Qualifications

• Experience in IT support or service desk roles.
• Strong troubleshooting across Windows, hardware and software.
• Excellent communication and ability to work onsite.

Responsibilities

• Troubleshoot and resolve hardware, software, OS, and peripherals.
• Install, configure and support desktop and laptop environments.
• Maintain asset records and CMDB updates.
• Respond to incidents within SLAs and assist with IT projects.
• Produce technical documentation and user guidance.

Skills

IT Support

Service Desk

Desktop Support

Windows OS

Hardware & Peripherals

SLA-driven

Asset Management

Tools

ITSM systems

CMDB

Job description

About the Role

We are seeking a proactive and customer-focused IT Support Engineer to join our team on a 12-month fixed-term contract. Based onsite in Cambridge, you will provide hands‑on technical support to end users, ensuring IT systems, hardware, software, and peripheral devices operate efficiently within a business-critical environment.

This role offers the opportunity to work closely with internal IT teams, vendors, and stakeholders, supporting day-to-day operations while contributing to ongoing IT projects and infrastructure improvements.

Key Responsibilities

• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Install, configure, maintain, and support desktop and laptop environments.
• Perform routine maintenance, software updates, patching, and lifecycle management activities.
• Support hardware deployments, refresh programmes, device onboarding, and office moves/adds/changes.
• Assist with lab computer connectivity and collaborate with wider IT, Networking, Security, and Lab IT teams.
• Respond to incidents, service requests, and escalations within agreed SLAs.
• Maintain accurate asset management records, inventory audits, and CMDB updates.
• Support local and global IT projects as required.
• Deliver end-user training and guidance on approved technologies and IT best practices.
• Create and maintain technical documentation, knowledge articles, and support records.
• Ensure compliance with security, change management, and operational standards.

Skills & Experience Required

• Previous experience in an IT Support, Service Desk, Desktop Support, or End User Support role.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
• Experience supporting desktop, laptop, mobile, and collaboration technologies.
• Familiarity with ITSM/ticketing systems and working within SLA-driven environments.
• Knowledge of asset management and device lifecycle processes.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work independently onsite.
• Experience supporting laboratory or highly regulated environments would be advantageous but is not essential.

What We're Looking For

• A hands‑on and proactive IT professional.
• Strong problem-solving and analytical skills.
• Excellent stakeholder management and communication abilities.
• A team player who enjoys delivering a high-quality support experience.
• Someone who takes ownership and is committed to continuous improvement.