IT Support Contractor

Systemiq; Greater London; Hybrid; GBP 37,000 - 65,000; Full time

Job summary

Systemiq in London is seeking a Level 1 IT Support Contractor to deliver first-line IT support to staff, set up hardware, triage tickets, and support office technology. The role covers day-to-day tasks including hardware setup, ticket triage, and onboarding/offboarding support.

You will work with Windows 11, Office 365, and Entra ID, handling printer and hardware issues, maintaining ISO 27001-aligned policies, and providing remote support to other Systemiq offices as needed.

Qualifications

• Minimum 1st line IT support experience.
• Experience with Windows 11 and Microsoft 365.
• Familiarity with printers, monitors and basic network troubleshooting.

Responsibilities

• Respond to and resolve first-line IT support tickets, escalating complex issues to Level 2/3 as needed.
• Set up and configure laptops, monitors and other hardware for new starters and staff.
• Support office print infrastructure, including troubleshooting printers and managing print queues.
• Manage user account requests, such as password resets and access changes.
• Maintain records of support requests and resolutions in the ticketing system.

Skills

First-line IT support

Windows 11

Microsoft Office 365

Azure AD / Entra ID

Printer troubleshooting

ISO 27001 awareness

Customer-focused communication

ServiceNow

SolarWinds

Job description

Company Description

Systemiq is a system-change company committed to achieving the Sustainable Development Goals and the Paris Agreement by transforming markets and business models across five key systems: nature and food, materials and circularity, energy, urban areas, and sustainable finance.

As a certified B Corp, we combine strategic advisory with high-impact, on-the-ground work, partnering with business, finance, policymakers and civil society to deliver system change. With offices across Africa, Asia, Europe and the Americas, we are dedicated exclusively to sustainability-focused work.

Job Title

IT Support Contractor

Reports to

IT Operations Manager

Location

London office (hybrid. 3 days in office)

Contract type

day rate

Purpose of the role

Systemiq is looking for a Level 1 IT Support Contractor to provide first-line technical support to staff. The role covers day-to-day IT support tasks currently handled by the team, including hardware setup, ticket triage, and office technology support.

Key responsibilities

• Respond to and resolve first-line IT support tickets, escalating complex issues to Level 2 or 3 as needed
• Set up and configure laptops, monitors, and other hardware for new starters and existing staff
• Support office print infrastructure, including troubleshooting printers and managing print queues
• Manage user account requests, such as password resets and access changes
• Maintain accurate records of support requests and resolutions in the ticketing system
• Support onboarding and offboarding processes, including account creation and equipment provisioning
• Provide basic support for common software tools and internal systems
• Monitor and maintain office wifi, including troubleshooting connectivity issues and liaising with the network provider where needed
• Keep IT policy documents up to date and aligned with the International Organization for Standardization's ISO 27001 information security standard
• Provide remote support to staff in other Systemiq offices, resolving issues where possible and escalating on-site work to local contacts as needed
• Escalate recurring or systemic issues to the IT Operations Manager

Skills and experience required

• Prior experience in a first-line IT support or helpdesk role
• Working knowledge of Windows 11
• Working knowledge of Microsoft Office 365 and Microsoft Entra ID (formerly Azure AD), including user and access management
• Familiarity with common office hardware (printers, monitors, laptops) and basic network troubleshooting
• Awareness of information security standards, ideally ISO 27001
• Strong communication skills and a customer-focused approach
• Ability to prioritise and manage multiple requests at once
• Experience with ticketing systems (e.g. ServiceNow, solarwinds) is an advantage

Diversity & Inclusion

At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do your best work.

Click here to view our Data Policy.

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