IT Support Engineer

Origin8tive Ltd.; Cheltenham; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance (AXA Healthcare)

Cycle to Work scheme

Company EV Car Scheme

Company pension

Training budget and career development

Job summary

Origin8tive Ltd. is seeking an IT Support Engineer to assist clients with IT-related issues. You will diagnose hardware or software problems, train clients on proper use, and install new software applications. You will work within the IT team on various projects across the business.

The role requires deep knowledge of business software and hardware, excellent troubleshooting and strong interpersonal skills to maintain client relationships and support team collaboration.

Qualifications

• Proven experience as a technical support engineer or similar role.
• Experience with Service Management tools such as HP SM, Jira Service Desk.
• Knowledge in networking (Cisco, Juniper, HP, Dell).
• Virtualisation (VMware, Hyper‑V).
• System Automation (Ansible, Python, PowerShell).
• Excellent written and verbal communication skills.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Tracking and managing work records.
• Compiling and contributing to IT Knowledge Bases.
• Working with project teams to deliver new systems across the business.

Skills

Technical support

ServiceDesk tools

Networking

Virtualisation

Automation

Interpersonal skills

Tools

HP SM

Jira Service Desk

Cisco

Juniper

HP

Dell

Job description

We are looking to hire a skilled IT Support Engineer to assist our clients with all IT-related technical support issues. As an IT Support Engineer, you will listen to clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT Support Engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT Support Engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client and the wider team.

There is also a degree of project work undertaken within this role. You’ll be working within the IT team and with senior business members to deliver a variety of projects across the business.

Key responibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Tracking and managing work records.
• Compiling and contributing to IT Knowledge Bases.
• Working with project teams to deliver new systems across the business.

Required skills & qualifications

• Proven experience as a technical support engineer.
• Experience with Service Management tools such as HP SM, Jira Service Desk.
• Knowledge in some of the following areas:
• Networking (Cisco, Juniper, HP, Dell).
• Virtualisation (VMware, Hyper‑V).
• System Automation (Ansible, Python, PowerShell).
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.

Due to the nature of our work a UK security clearance is required for several of our roles. To qualify for clearance, you must hold a British passport and have lived in the UK permanently for 10 years (with 10 years of travel history).

General requirements

• Occasional UK travel may be required to attend team or customer meetings, events, and training activities.
• Maintain professional development to meet the changing demands of the job and participate in appropriate training activities, including mandatory training.
• Undertake such other duties as may be required from time to time, commensurate with the level of skill and competence of this post, to assist with the smooth running of the business.
• Understand, comply with, and ensure adherence to organisational standards, particularly those related to security, privacy, and ethics.

Salary & benefits

• Base salary: Up to £65,000 per annum, depending on experience.
• Time to recharge: 25 days of annual leave, plus all bank holidays.
• Health first: AXA Healthcare coverage* and a Cycle to Work scheme to keep you feeling your best.
• Green travel: Drive electric with our Company EV Car Scheme*.
• Future planning: Secure company pension contributions to help you save for tomorrow.
• Continuous growth: Invest in your career with a dedicated training package and budget, alongside excellent career advancement and support.

* Exact package elements vary depending on the grading of the role.