IT Support Assistant

Silverback Films Ltd; West of England; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

Silverback Films Ltd in Bristol is seeking an IT Support Assistant to join the Technical / Editorial Support team. The role covers day-to-day IT operations, hardware and software maintenance, and ensuring secure data management in a fast-paced production environment.

The ideal candidate will be comfortable with Office 365 admin, MacOS and Windows, and will assist with onboarding, offboarding, and documentation. The position is full-time with office hours and some flexibility.

Qualifications

• Early to mid-career IT support experience.
• Ability to multi-task in a busy environment.
• Strong written and verbal communication.
• Experience with both MacOS and Windows.
• Familiarity with Office 365 administration and onboarding/offboarding processes.
• Understanding of basic networking and cloud storage.

Responsibilities

• System Administration – O365 and other software; administer user accounts and permissions.
• On boarding and off boarding staff.
• Hardware, software and database maintenance.

Skills

MacOS

Windows

Office 365 admin

IT documentation

Communication skills

Multi-tasking

Networking basics

Troubleshooting

Tools

Office 365

Servers

Routers/Switches

Cloud storage

Job description

Silverback Films are looking for a versatile, self-motivated IT Support Assistant to join their Technical /Editorial Support team.

This is a full-time position supporting all of Silverback’s award winning Natural History output fortelevision, social media and theatrical release.

This is an onsite, Bristol office based role to work alongside the IT and Media Systems Manager and Head of Tech. You will assist in the day to day running, maintenance and logistics of the computers and IT equipment. Keeping up-to-date documentation and accurate track of equipment, managing data safely and securely.

Responsibilities:

• System Administration – O365 + other proprietary softwares – Administer user accounts, groups, permissions etc.
• On boarding and off boarding staff.
• Hardware, Software and database Maintenance.

Essential Skills and experience

This is an early to mid-career role where previous IT experience in the following areas is vital.

• Ability to Multi-task and prioritise in a busy environment.
• Comfortable working with both MacOS and Windows
• Office 365 System admin and support.
• General understanding of simple Networking including IP addresses
• Basic knowledge of IT equipment such as servers, routers, switches etc
• Understanding of Cloud storage technologies
• Maintaining clear, up-to-date documentation and accurate records
• Good communication skills in all mediums (support can be via video call, phone or email) – and the role will bridge all depts

The Offer

• Start date is ASAP – October 2026
• Contract with Silverback Films for 1 year with a 3 month probation.
• Hours would be office hours / working week with some flexibility on timings.
• Salary is dependent on experience, between £30,000 – £34,000 PA

Please note, for this particular role , applicants must already possess the right to work in the UK. We are unable to provide visa sponsorship for this position.

Applications

Silverback are an inclusive employer and particularly welcome applicants from diverse backgrounds and underrepresented groups. We are committed to making our recruitment process accessible and inclusive, so please let us know about any reasonable adjustments or communication support you need at any stages of the selection process. Asking for an adjustment will not negatively affect your application.

Silverback are an inclusive employer and particularly welcome applicants from diverse backgrounds and under-represented groups.