Freelance Junior System Support

1920vfx; Greater London; On-site; GBP 20,000 - 28,000; Part time

Job summary

1920vfx in London is seeking a Junior Freelance Systems Support to join our team later this year. This entry-level role is ideal for someone with some professional IT experience who loves technology and thrives in a fast-paced VFX studio.

You will provide day-to-day IT support to artists and production teams, assist with onboarding, manage user accounts, set up workstations and help keep studio systems running smoothly. On-site presence is required.

Qualifications

• Experience in IT support or systems support.
• Strong interest in technology and willingness to develop skills.
• Experience with Windows, macOS and Linux.
• Confident troubleshooting and methodical problem solving.
• Proactive, hands-on with good attention to detail.
• Good communication and teamwork.
• On-site work availability.

Responsibilities

• Provide day-to-day IT support to artists and production teams.
• Assist onboarding of new joiners (accounts, permissions, workstations).
• Manage user accounts and access across studio systems.
• Set up and maintain workstations and IT equipment.
• Troubleshoot connectivity, hardware and software issues.
• Collaborate with systems and engineering teams to keep studio running smoothly.

Skills

Windows

macOS

Linux

Troubleshooting

Communication

Problem-solving

On-site support

Job description

Junior Freelance Systems Support

1920 are looking for a Junior Freelance Systems Support to join our team later this year.

This is a great opportunity for someone with some professional IT or systems support experience who’s passionate about technology, enjoys problem-solving, and wants to work in a creative, fast-paced VFX environment.

Key Responsibilities

• Provide day-to-day technical support to artists and production teams, troubleshooting connectivity, hardware, software and general IT issues.
• Assist with onboarding new joiners, including setting up accounts, permissions and workstations.
• Manage user accounts and access across studio systems.
• Set up, maintain and troubleshoot workstations and other IT equipment.
• Keep the office technology environment tidy, organised and functional, including cable management and workstation organisation.
• Support general IT and systems operations across the studio.
• Diagnose and resolve issues where possible, escalating more complex problems when required.
• Work closely with the wider systems and engineering team to ensure the studio runs smoothly.

About You

• Previous experience in an IT support, systems support or similar technical role.
• A strong interest in technology and IT systems, with a willingness to continue developing your technical skills.
• Experience working across Windows, macOS and Linux.
• Confident troubleshooting technical issues and working methodically to find solutions.
• A proactive, hands-on approach with good attention to detail.
• Comfortable supporting non-technical users and explaining technical issues clearly.
• Organised and dependable, with the ability to prioritise tasks in a busy studio environment.
• A team player with excellent communication skills.
• Experience within a creative, media or VFX environment would be beneficial but isn't essential.
• Must be available to work onsite.