Senior Application Support Specialist

ITV; England; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Opportunity to work with emerging technologies

Job summary

A leading media company in London is seeking an experienced Senior Application Support Specialist to manage and enhance their Rightsline and Alliant platforms. The ideal candidate will have 5+ years of relevant experience, strong skills in application support, and a passion for technology in the media sector. This hybrid role requires collaboration across teams to improve system performance and ensure high-quality data management.

Qualifications

• 5+ years of application support or systems management experience, ideally in media.
• Hands-on experience with Rightsline and Alliant platforms is preferred.
• Ability to deliver enterprise SaaS implementations across various functions.

Responsibilities

• Manage change and maintain Rightsline and Alliant applications.
• Collaborate with cross-functional teams for seamless system performance.
• Troubleshoot support issues within Agile and Kanban frameworks.

Skills

Application support experience

Rightsline platform experience

SaaS platforms expertise

Data models understanding

Agile framework experience

Analytical skills

Communication skills

Proficiency with Jira

Tools

Salesforce

Tableau

Google Suite

Confluence

Job description

Join to apply for the Senior Application Support Specialist role at ITV

Workplace: ITV White City, London – Hybrid; expected 3 days in the office.

Closing Date: 27th November 2025

Senior Rightsline & Alliant Application Specialist (GP ProdSecOps)

We’re looking for an experienced Rightsline & Alliant Application Specialist to join our ProdSecOps team within ITV Studios Technology.

This is a key role within our Global Partnerships transformation programme, focused on managing and enhancing ITV’s Rightsline (Rights Management & Licensing) and Alliant (Royalties Management) platforms. These systems are integral to how ITV licenses and distributes content across the world; your expertise will ensure they continue to deliver maximum value, reliability, and insight for the business.

Working as part of a cross‑functional team, you’ll oversee application configuration, integrations, and continuous improvement across the connected ecosystem; including Salesforce, Marketing Cloud, Ironclad CLM, Content Hub, GCP, and Tableau. You’ll collaborate closely with both business and technical stakeholders, ensuring seamless system performance and high‑quality data that enables growth, compliance, and operational excellence.

This is an exciting opportunity for someone who combines strong hands‑on platform experience with business acumen and a passion for supporting transformation in the media and entertainment industry.

Responsibilities:

• Manage change and maintenance (with data and architecture teams) of Rightsline, Alliant and Data (GCP) solution designs, integrations and data models.
• Collaborate with engineering, data, and product teams to integrate Rightsline & Alliant with ITV’s ecosystem (Salesforce, Content Hub, Ironclad CLM, ERP, analytics, AI, and automation).
• Stay up‑to‑date with ecosystem development, including Rightsline & Alliant product roadmap, integration release updates and best practices.
• Support TechOps strategies to reduce manual processes and improve efficiency across the business.

Business Alignment & Change Prioritisations

• Partner with users and stakeholders to identify opportunities for system and process improvements.
• Work with stakeholders and cross‑functional teams to lead Rightsline related change and projects from inception to delivery, including testing (UAT/OAT).
• Coordinate release planning and manage dependencies across teams.
• Act as a subject matter expert for business users, advising on the best use of Rightsline and Alliant functionality.

Problem Resolution & Continuous Improvements

• Troubleshoot and resolve support issues, working within Agile Scrum and Kanban frameworks.
• Optimise platform performance and drive continuous improvement.
• Develop and execute QA and automation models to maintain high‑quality releases.
• Support product testing and validation activities, ensuring quality and compliance.
• Manage vendor relationships and environment maintenance.

Data & Reporting

• Champion data accuracy and quality across all systems.
• Develop and maintain Tableau dashboards and self‑service analytics tools.
• Work with business teams to ensure master and transactional data integrity.
• Develop and enforce governance policies to standardise processes across teams and ensure compliance (e.g. Legal and Security, GDPR, NIST, ISO27001, UK Cyber Essentials).

Service Management

• Support technology operations for the integrated Global Partnerships platform.
• Manage support requests, ensuring timely resolution and stakeholder communication.
• Participate in service reviews and training sessions as a subject matter expert.
• Support ITIL‑aligned resilience and maintenance practices, including backup, recovery and observability.
• System performance and security observability and threat detection as part of the overall ProdSecOps tribe responsibilities.

Skills you’ll need (minimum criteria)

• At least 5+ years’ experience in application support, configuration, or systems management, ideally within media, rights management, or SaaS platforms.
• Hands‑on experience with Rightsline and preferably Alliant platforms.
• Strong understanding of the configuration capabilities, data models and integrations within Rightsline & Alliant.
• Proven ability to deliver and support enterprise SaaS implementations across functions such as Sales, Rights, Royalties and Licensing.
• Familiarity with Salesforce, Ironclad CLM and Marketing Cloud advantageous.
• Experience managing change and release cycles within Agile or ITIL frameworks.
• Proficiency with Jira, Confluence, Slack and Google Suite.
• Excellent analytical, organisational and troubleshooting skills.
• Comfortable collaborating across global time zones and supporting diverse user groups.

Other things we’re looking for (key criteria)

• Strong communication and stakeholder management skills, with the ability to simplify complex technical concepts.
• Proactive, self‑motivated, and comfortable owning tasks end‑to‑end.
• Highly detail‑oriented with a structured approach to documentation and delivery.
• Experience working in a fast‑paced, matrix organisation with competing priorities.
• Curiosity and enthusiasm for emerging technologies; particularly AI, automation and cloud solutions (AWS, GCP).
• SQL, scripting or data analysis skills would be a distinct advantage.
• A genuine passion for the media industry, rights management and digital transformation.

Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.

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