IT Support Assistant

Adecco; Greater London; On-site; GBP 32,000 - 36,000; Full time

Job summary

Adecco is recruiting for an IT Business Support Officer to join a busy public sector organisation in Dagenham, Essex. The role provides first line ICT support, assists with day-to-day ICT operations, and helps maintain business systems and applications.

The successful candidate will have experience in IT/ ICT support, strong problem-solving and customer-service skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in IT/ICT support or service desk environments.
• Good understanding of IT systems, applications and troubleshooting processes.
• Strong organisational and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to build positive relationships with stakeholders at all levels.
• Customer-focused approach with ability to manage multiple priorities.
• Keen interest in technology and keeping up to date with industry developments.
• Proficiency in Microsoft Office applications and common business systems.

Responsibilities

• Provide first line ICT support to internal users.
• Support ICT team with day-to-day operational activities for ICT services.
• Assist with troubleshooting and resolving hardware, software, system and user-related issues.
• Support management and maintenance of business systems and applications.
• Assist with data management, reporting and system administration tasks; log, track and update support tickets.
• Work with colleagues to achieve ICT service delivery objectives and implementation targets.
• Assist with system upgrades, testing and new technology rollouts.
• Promote best practices and help users maximise ICT systems usage.

Skills

IT Support

Troubleshooting

Stakeholder Relations

Communication

Organization

Tools

Microsoft Office

Job description

Salary: £? - ? per year

Requirements:

• Previous experience in an IT support, ICT support, service desk or business support environment.
• Good understanding of IT systems, applications and troubleshooting processes.
• Strong organisational and problem-solving skills.
• Excellent verbal and written communication skills.
• The ability to build positive working relationships with stakeholders at all levels.
• A customer-focused approach with the ability to manage multiple priorities.
• A keen interest in technology and keeping up to date with industry developments.
• Proficiency in Microsoft Office applications and common business systems.

Responsibilities:

• Support the ICT team with a variety of day-to-day operational activities to help ensure the smooth delivery of ICT services across the organisation.
• Provide first line ICT support to internal users.
• Assist with troubleshooting and resolving hardware, software, system and user-related issues.
• Support the management and maintenance of business systems and applications.
• Assist with data management, reporting and system administration tasks.Log, track and update support tickets to ensure timely resolution.
• Work closely with colleagues to achieve ICT service delivery objectives and implementation targets.
• Assist with system upgrades, testing and new technology rollouts.
• Promote best practices and help users maximise the use of ICT systems.

Technologies:

• Hardware
• ICT
• Support

More:

We are currently recruiting for an IT Business Support Officer to join a busy public sector organisation based in Dagenham, Essex. This is a temporary assignment initially for 3 months, with potential extension, offering a pay rate of £17.00 per hour. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems.

last updated 36 week of 2026