IT Support Operator

IntaPeople; City of Westminster; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

IntaPeople in London is seeking an experienced IT Support Operator for our busy IT Service Desk. This hands-on 1st line role handles day-to-day technical issues for staff and members, with a focus on friendly, clear service.

Based near Oxford Street / Bond Street, the role is hybrid with about 40% office time. You will work 35 hours per week on shifts between 8am and 5pm, on a rolling 1-month contract.

Qualifications

• Experience in an IT Service Desk or 1st line IT support.
• Strong troubleshooting skills across hardware, software and systems.
• Good working knowledge of Windows 11 and Android.
• Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager.
• Experience using an ITSM or ticketing system.
• Experience with remote support tools such as RDP, TeamViewer or LogMeIn.
• ITIL understanding; ITIL certification would be useful but isn’t essential.
• Excellent communication and customer service skills.
• Ability to stay calm and professional during busy periods or difficult issues.
• Good organisation and time management skills, with the ability to manage a busy ticket queue.

Responsibilities

• Provide 1st line IT support via phone, email, Teams and the self-service portal.
• Troubleshoot and resolve hardware, software and account issues.
• Log, categorise, prioritise and manage incidents and service requests in an ITSM system.
• Escalate complex issues to appropriate IT teams.
• Support Windows 11 and Android devices.
• Administer and troubleshoot user accounts and access.
• Support Active Directory, Office 365, SCCM and Intune/Endpoint Manager.
• Use remote support tools such as RDP, TeamViewer or LogMeIn.
• Provide clear, easy-to-understand technical guidance to users.
• Maintain accurate ticket notes and contribute to the IT knowledge base.
• Follow ITIL processes and IT security best practice.
• Support equipment deployments, projects and occasional events.

Skills

IT Service Desk

Troubleshooting

Windows 11

Android

Customer service

Communication

Time management

Calm under pressure

Education

ITIL certification helpful

Tools

RDP

TeamViewer

LogMeIn

ITSM ticketing system

Job description

Salary: £? - ? per year

Requirements

• Previous experience working in an IT Service Desk or 1st line IT support environment
• Strong troubleshooting skills across hardware, software and systems
• Good working knowledge of Windows 11 and Android
• Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
• Experience using an ITSM or ticketing system
• Experience with remote support tools such as RDP, TeamViewer or LogMeIn
• An understanding of ITIL processes; ITIL certification would be useful but isnt essential
• Excellent communication and customer service skills
• The ability to stay calm and professional when dealing with busy periods or difficult technical issues
• Good organisation and time management skills, with the ability to manage a busy ticket queue

Responsibilities

• Provide 1st line IT support via phone, email, Teams and the self-service portal
• Troubleshoot and resolve hardware, software, account and mobile device issues
• Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system
• Escalate more complex issues to the appropriate IT teams
• Support Windows 11 and Android devices
• Administer and troubleshoot user accounts and access
• Support Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
• Use remote support tools such as RDP, TeamViewer or LogMeIn
• Provide clear, easy-to-understand technical guidance to users
• Maintain accurate ticket notes and contribute to the IT knowledge base
• Follow ITIL processes and IT security best practice
• Support equipment deployments, projects and occasional RCN events

Technologies

• Active Directory
• Android
• Hardware
• Support
• ITIL
• ITSM
• Microsoft Intune
• Mobile
• Office 365
• Security
• Windows

More

We are seeking an experienced IT Support Operator to join our busy IT Service Desk team in London for a 1 month rolling contract. This is a hands-on 1st line support role supporting staff and members with day-to-day technical issues, with a focus on professional, helpful service. The role is based in London near Oxford Street / Bond Street Station, with a hybrid working arrangement and 40% of time office-based. The position is 35 hours per week, with shifts between 8am and 5pm. We are looking for someone who enjoys helping people, explains technical issues clearly, and thrives in a customer-focused environment.