Temp IT Support & Systems Assistant

Adecco; Greater London; On-site; GBP 32,000 - 36,000; Full time

Job summary

Adecco is recruiting for an IT Business Support Officer to join a busy public sector organisation in Dagenham, Essex. The role provides first line ICT support, assists with day-to-day ICT operations, and helps maintain business systems and applications.

The successful candidate will have experience in IT/ ICT support, strong problem-solving and customer-service skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in IT/ICT support or service desk environments.
• Good understanding of IT systems, applications and troubleshooting processes.
• Strong organisational and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to build positive relationships with stakeholders at all levels.
• Customer-focused approach with ability to manage multiple priorities.
• Keen interest in technology and keeping up to date with industry developments.
• Proficiency in Microsoft Office applications and common business systems.

Responsibilities

• Provide first line ICT support to internal users.
• Support ICT team with day-to-day operational activities for ICT services.
• Assist with troubleshooting and resolving hardware, software, system and user-related issues.
• Support management and maintenance of business systems and applications.
• Assist with data management, reporting and system administration tasks; log, track and update support tickets.
• Work with colleagues to achieve ICT service delivery objectives and implementation targets.
• Assist with system upgrades, testing and new technology rollouts.
• Promote best practices and help users maximise ICT systems usage.

Skills

IT Support

Troubleshooting

Stakeholder Relations

Communication

Organization

Tools

Microsoft Office

Job description

Adecco is recruiting for an IT Business Support Officer to join a busy public sector organisation in Dagenham, Essex. The role provides first line ICT support, assists with day-to-day ICT operations, and helps maintain business systems and applications.

The successful candidate will have experience in IT/ ICT support, strong problem-solving and customer-service skills, and the ability to manage multiple priorities in a fast-paced environment.