IT Support Assistant

Personnel Selection; Frimley; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Enhanced Pension

Free Parking

Uniform Provided

Retail Discounts

Cycle to work

Gym discounts

Car maintenance scheme

Job summary

Personnel Selection is seeking an IT Support Assistant to join a four-person IT team in Frimley. The role involves managing and resolving hardware and software issues to ensure high availability of business applications on-site at Frimley and remotely for staff working from home and in Germany.

You will support end users with desktop software, telephony, asset management and project activities, with an 8:30–17:00 schedule and an early finish on Fridays.

Qualifications

• Minimum 2 years in an IT support role.
• Hands-on experience with Windows environments.
• HND level or equivalent in computing.
• Knowledge of computer peripherals is desirable.

Responsibilities

• Provide desktop support using the Helpdesk system.
• Configure and support mobile devices and internal phone system (telephony).
• Install, configure and support client hardware and software.
• Set up new users and hardware on the network; manage printers.

Skills

IT Support

Windows

Microsoft Office

Education

HND in Computing

Tools

Confluence

Office 365

Job description

Do you want to work for a company who finish early on a Friday and invests in their staff? If you have at least 2 years experience working in an IT support role and hold an HND in computing, this could be the next role for you.

We offer a salary between £29,500 to £32,000, plus a profit share bonus scheme paid twice yearly, 24 days holiday plus bank holidays.

• Enhanced Pension
• Free Parking
• Uniform Provided
• Retail Discounts
• Cycle to work
• Gym discounts
• Car maintenance scheme and more

We are an award-winning company and one of Europe's leading designers and manufactures within the engineering sector.

We employ over 200 staff in the UK and Overseas and our head office is based in Frimley.

We are seeking aIT Support Assistant to work as part of a team of 4 within the IT department, reporting directly into the IT Manager.

You will be responsible for managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business applications. This is an excellent opportunity to join a successful and growing organisation offering the opportunity to be part of our internal IT support team providing support directly to employees on site at Frimley and remotely to our staff working from home and staff based in Germany.

This role is working Mon - Fri 8.30-5pm with an early finish on Friday. The focus of the IT Support Assistant is around providing support to end users and the technology tools that they use to gain access to and interact with the company's IT systems and resources.

Liaising internally and externally with technical support companies and suppliers and working alongside the Software Developers, Systems Administrator and IT Manager, the role of Desktop Support Technician -will involve the following tasks:

Desktop Support

• Use the Helpdesk system to facilitate Desktop Support.
• Use Confluence to manage Work Instructions.

Telephony

• Purchase, configure, install and support mobiles devices and internal phone system.
• Liaise with Support Companies.

Client Hardware and Software

• Purchase, install, configure and support any client hardware and software.
• Standardise and document working practices as Work Instructions.

Network Administration

• Set up new users and hardware onto the network.
• Set up and install printers.

Desktop Software Licensing and Asset management

• Maintain Asset register of all IT equipment.
• Maintain register of all software licensing.

Project Management

• Manage, assess and report on project activities to meet deadlines.
• Inform and work with other users.

Key Software Support

• Have a basic understanding on all key business software packages. i.e. CRM, Efacs, CAD. Office 365.

IT Team development

• Provide training to team on business-critical job specific functions.
• Provide support and training to users of telephony, photocopiers, hardware, and software.
• Adherence and compliance to ISO standards.

To be successful for theIT Support Assistant role you will have a minimum of 2 years experience working within a similar role having had hands on experience of windows environment and working knowledge of Microsoft Office suites. You will hold a minimum qualification within computing at HND level or equivalent and some knowledge computer peripherals. Experience in fault logging systems, Microsoft Licensing management, purchasing hardware and software and work instruction management tools would be desirable.

We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.