IT Support Apprentice: Service Desk & Network Monitoring

The Methodist Church in Britain; Guildford; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Apprenticeship with education courses

Wide professional development across I

Flexible working options

Job summary

Christ's College, part of the Good Shepherd Trust, offers an ICT apprentice role focused on first-line support and network monitoring. You will assist staff and students via a service desk, logging calls, booking Chromebooks, and ensuring SLAs are met.

The apprenticeship includes education courses and exams, with a 8:00–16:30 schedule, and supervised duties under the Network Manager and School Business Manager. DBS check is required.

Qualifications

• Five GCSEs at grade A-C (9-4), including Maths and English.
• Some knowledge of Microsoft desktop operating systems and applications.
• Enhanced DBS check.
• Proactive approach to work.

Responsibilities

• Provide first-line technical advisory and diagnostic support to staff and students in a service desk environment, under supervision.
• Provide first-line network monitoring and management.
• Provide first-line technical support and call logging.
• Monitor and manage call queues so support calls are escalated and resolved within agreed SLAs.
• Report and manage incidents that need a third-party organisation.
• Manage Chromebook bookings.
• Action asset changes in line with the Change Control Procedure.
• Complete ad hoc project work as required.
• Carry out reasonable requests from the Network Manager for additional duties.
• Keep the working area clean and tidy.
• Attend and complete education courses and exams that form part of the apprenticeship.

Skills

MS Windows

Communication

Education

Five GCSEs incl. Maths & English

Job description

Christ's College, part of the Good Shepherd Trust, offers an ICT apprentice role focused on first-line support and network monitoring. You will assist staff and students via a service desk, logging calls, booking Chromebooks, and ensuring SLAs are met.

The apprenticeship includes education courses and exams, with a 8:00–16:30 schedule, and supervised duties under the Network Manager and School Business Manager. DBS check is required.