IT Support Apprentice: Earn While You Learn in Tech

St Monica Trust; Cote; On-site; GBP 17,000 - 24,000; Full time

Job summary

St Monica Trust is offering an IT apprenticeship on a 15-month fixed-term contract working 35 hours per week, with a salary of £20,475 per annum. You will gain hands-on IT experience across a professional team, earning while you learn and achieving a Level 3 IT qualification.

You’ll support the delivery of reliable, secure IT services, assisting with setup, tickets, account administration and system maintenance while studying for your qualification.

Qualifications

• GCSE English and Maths at Grade 4/C or above (or willingness to achieve the required Functional Skills as part of the apprenticeship)
• An interest in IT and curiosity about technology with a willingness to learn
• Good communication skills and the ability to explain technical information clearly

Responsibilities

• Provide first-line technical support to colleagues across the Trust
• Assist with setup, configuration and maintenance of computers, mobile devices, software and printers
• Support IT helpdesk by logging, updating and resolving tickets
• Learn to diagnose and troubleshoot routine technical issues
• Assist with user account administration and system access requests
• Maintain accurate IT records and asset information
• Follow cyber security, data protection and information governance requirements
• Develop knowledge of Microsoft 365, Windows devices and workplace technologies
• Apply learning from apprenticeship qualification in real-world IT tasks
• Collaborate with IT team to deliver excellent customer service

Skills

Interest in IT

Communication skills

Willingness to learn

Teamwork

Attention to detail

Microsoft 365

Windows devices

Digital problem solving

Education

Level 3 IT qualification

GCSE English and Maths (4/C or above)

Tools

Microsoft 365

Windows devices

Job description

St Monica Trust is offering an IT apprenticeship on a 15-month fixed-term contract working 35 hours per week, with a salary of £20,475 per annum. You will gain hands-on IT experience across a professional team, earning while you learn and achieving a Level 3 IT qualification.

You’ll support the delivery of reliable, secure IT services, assisting with setup, tickets, account administration and system maintenance while studying for your qualification.