Digital Support Technician Apprenticeship

St Monica Trust; Cote; On-site; GBP 17,000 - 24,000; Full time

Job summary

St Monica Trust is offering an IT apprenticeship on a 15-month fixed-term contract working 35 hours per week, with a salary of £20,475 per annum. You will gain hands-on IT experience across a professional team, earning while you learn and achieving a Level 3 IT qualification.

You’ll support the delivery of reliable, secure IT services, assisting with setup, tickets, account administration and system maintenance while studying for your qualification.

Qualifications

• GCSE English and Maths at Grade 4/C or above (or willingness to achieve the required Functional Skills as part of the apprenticeship)
• An interest in IT and curiosity about technology with a willingness to learn
• Good communication skills and the ability to explain technical information clearly

Responsibilities

• Provide first-line technical support to colleagues across the Trust
• Assist with setup, configuration and maintenance of computers, mobile devices, software and printers
• Support IT helpdesk by logging, updating and resolving tickets
• Learn to diagnose and troubleshoot routine technical issues
• Assist with user account administration and system access requests
• Maintain accurate IT records and asset information
• Follow cyber security, data protection and information governance requirements
• Develop knowledge of Microsoft 365, Windows devices and workplace technologies
• Apply learning from apprenticeship qualification in real-world IT tasks
• Collaborate with IT team to deliver excellent customer service

Skills

Interest in IT

Communication skills

Willingness to learn

Teamwork

Attention to detail

Microsoft 365

Windows devices

Digital problem solving

Education

Level 3 IT qualification

GCSE English and Maths (4/C or above)

Tools

Microsoft 365

Windows devices

Job description

15 month fixed term contract, 35 hours per week, £20,475 per annum.Earn. Learn. Build a Career in IT.Looking for more than just a job? This apprenticeship is a genuine career-launching opportunity with St Monica Trust, giving you real experience, a recognised qualification, and the chance to grow with us.You'll earn while you learn, gaining a Level 3 IT qualification alongside hands-on experience within a professional, supportive IT team that helps keep vital services running across our organisation.What's in it for you?Competitive apprenticeship salaryFull-time working hours, including protected study timeDedicated support from your manager, apprenticeship provider, IT colleagues and Apprenticeship LeadHands-on experience across a wide range of IT systems, devices and technologiesA nationally recognised Level 3 IT qualificationA strong foundation for a long-term career in technology and digital servicesWhat you'll be doing:You'll support the delivery of reliable, secure and effective IT services while developing the skills needed for a successful career in IT:Providing first-line technical support to colleagues across the TrustAssisting with the setup, configuration and maintenance of computers, mobile devices, software and printersSupporting the IT helpdesk by logging, updating and resolving support ticketsLearning how to diagnose and troubleshoot routine technical issuesSupporting user account administration and system access requestsMaintaining accurate IT records, documentation and asset informationFollowing cyber security, data protection and information governance requirementsDeveloping your knowledge of Microsoft 365, Windows devices and workplace technologiesApplying the learning from your apprenticeship qualification in a real-world environmentWorking collaboratively with the IT team to deliver excellent customer serviceWhat could this lead to?While not guaranteed, many apprentices go on to permanent roles with St Monica Trust. Even if that isn't what you're looking for, you'll finish with:A recognised Level 3 IT qualificationValuable workplace experience in a professional IT environmentPractical technical skills that employers valueA stronger CV and clear progression opportunities within the technology sectorExperience supporting digital systems within a large, values-led organisationWhat we're looking for:A genuine interest in IT, technology and digital problem solvingGood communication skills and the ability to explain technical information clearlyA willingness to learn, develop and build a career in ITAn organised approach with good attention to detailBasic knowledge of Microsoft 365, Windows devices and common workplace applicationsThe ability to follow processes, maintain accurate records and work safelyA patient and helpful approach when supporting users with varying levels of digital confidenceThe ability to work effectively as part of a team and use your initiative when appropriateGCSE English and Maths at Grade 4/C or above (or willingness to achieve the required Functional Skills as part of the apprenticeship)Why St Monica Trust?This apprenticeship offers a unique opportunity to see the real-world impact of your work while developing highly sought-after technical skills. You'll help support the technology that enables our colleagues to deliver exceptional services across the Trust, whilst gaining a recognised qualification and valuable industry experience.Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong.Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people. Visit our careers website to find out more about the benefits of working with us.This is a fantastic opportunity for someone who is enthusiastic about technology, eager to learn and ready to take the first step towards a rewarding career in IT. If you're looking to gain practical experience while earning a qualification, we'd love to hear from youSalary Ranges:£20,475.00 - £23,205.00Time Type:Full timeIf you have any queries please email our Recruitment Team - [e-mail]