IT Support Apprentice: Launch Your Tech Career While You Learn

CONCERO UK LIMITED; Old Woking; On-site; GBP 11,000 - 15,000; Full time

Job summary

Concero UK Limited is offering an Information Communications Technician apprenticeship in IT support with QA LIMITED as training provider. You will monitor your customer portfolio, respond to incidents, and manage day-to-day tasks to meet service levels.

The programme lasts 1 year 5 months, with a 37.5-hour week, a Digital route, and an Advanced apprenticeship level. GCSE English and Maths are required; a driving licence is listed as a desirable skill.

Qualifications

• Essential - GCSE - English - 3+ (D or above)
• Essential - GCSE - Maths - 3+ (D or above)
• Desired - GCSE - Any subject - 4+ (A-C)
• Driving licence is listed as a skill in the requirements

Responsibilities

• Monitor customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
• Management of problems to resolution for any network or equipment failures, including software, hardware and infrastructure as defined by the SLA.
• Update all systems, change request forms and service calls with detailed call notes in real time.
• Act as point of contact regarding technical issues with manufacturers, suppliers, ISP and external support organisations.
• Manage day-to-day tasks to ensure service levels are achieved, proactive maintenance and change implementation objectives are met.
• Proactively seek changes that will add value for the customer and ensure service delivery is efficient and dynamic.
• Identify and raise issues, elevate or resolve where required and offer solutions to queries with a strong customer interface.
• Maintain a professional and effective working relationship with customers and colleagues at all levels.

Skills

Communication skills

IT skills

Attention to detail

Problem solving skills

Administrative skills

Analytical skills

Team working

Initiative

Driving licence

Education

GCSE English

GCSE Maths

GCSE Any subject (4+)

Job description

Concero UK Limited is offering an Information Communications Technician apprenticeship in IT support with QA LIMITED as training provider. You will monitor your customer portfolio, respond to incidents, and manage day-to-day tasks to meet service levels.

The programme lasts 1 year 5 months, with a 37.5-hour week, a Digital route, and an Advanced apprenticeship level. GCSE English and Maths are required; a driving licence is listed as a desirable skill.