IT Service Desk Apprentice: Earn While You Learn

QA; United Kingdom; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Structured development plan

Progression to higher roles

Job summary

QA is offering an entry-level IT apprenticeship in the United Kingdom. You will join the 1st Line Support team as the initial contact for clients, handling alerts, user requests, and onboarding.

You will study for a Level 3 apprenticeship with a structured development plan and a buddy to support you throughout the programme. Hours are Monday to Friday, 9am–5pm, with opportunities to progress to 2nd/3rd line roles on completion.

Qualifications

• A genuine interest in IT and how technology helps businesses work.
• Clear, polite spoken and written English, and confidence speaking with clients on the telephone.
• A logical approach to problem solving and the patience to follow a process step by step.
• Reliable, organised and willing to ask for help when unsure.

Responsibilities

• Respond to client queries via phone, email, live chat and WhatsApp, logging all contacts in Halo PSA
• Resolve common IT issues such as password resets, MFA, Outlook, printers, drives and device performance
• Resolve routine alerts and escalated hardware or critical issues
• Review Microsoft 365 and backup alerts
• Manage user onboarding and offboarding, including Microsoft 365 accounts and licences
• Prepare, test and deploy Windows devices, including returned equipment
• Support Mac devices managed through Mosyle MDM
• Assist with software and agent maintenance projects
• Escalate security alerts immediately to senior support teams
• Follow identity verification procedures before password or MFA resets
• Keep documentation up to date and contribute to the knowledge base

Skills

Interest in IT

English communication

Problem solving

Organised

Education

3 GCSEs (4+

Maths & English GCSE (3+)

Job description

QA is offering an entry-level IT apprenticeship in the United Kingdom. You will join the 1st Line Support team as the initial contact for clients, handling alerts, user requests, and onboarding.

You will study for a Level 3 apprenticeship with a structured development plan and a buddy to support you throughout the programme. Hours are Monday to Friday, 9am–5pm, with opportunities to progress to 2nd/3rd line roles on completion.