IT Support Apprentice

QA Limited; North Walsham; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Earn while you learn

Dedicated apprenticeship tutor

Hands‑on IT experience

Salary progression during the Apprent.

Potential full-time employment

Job summary

QA Limited is partnering with Inspire ATA to place you with North Walsham High School for an IT Support Apprentice role. This Level 3 Information Communications Technician apprenticeship provides hands-on experience across devices, networks, and audio-visual systems within the Trust's schools.

You'll work 37 hours per week across North Walsham High School and Millfield Primary School, supported by a dedicated apprenticeship tutor, with potential salary progression during the programme and the

Qualifications

• GCSEs 4+ including Maths and English
• No higher qualification in the same subject for this apprenticeship
• Eligible to work in the UK

Responsibilities

• Provide first-line IT support across hardware, software, and connectivity
• Install, configure, and maintain laptops, desktops, iPads, printers and other IT equipment
• Create and manage user accounts across Microsoft 365 and other systems
• Support the maintenance and security of the Trust's network infrastructure
• Set up, maintain and operate audio-visual equipment for events and presentations
• Contribute to IT documentation and the digital knowledge base
• Assist with IT-related projects and improvements across the Trust
• Work with colleagues, suppliers and stakeholders to deliver IT services

Skills

Problem solving

Communication skills

Organised

Teamwork

Microsoft 365

Cyber security interest

Education

GCSEs 4+ including Maths & English

Tools

Microsoft 365

Job description

We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with North Walsham High School for your apprenticeship.

North Walsham High School is a thriving educational organisation committed to providing an outstanding learning environment for students. As part of a wider Trust, the school utilises technology to support teaching, learning, and operational excellence across multiple sites. This apprenticeship offers the opportunity to gain valuable hands‑on IT experience while supporting students and staff in a busy educational setting.

About the role

We are seeking an enthusiastic and motivated IT Support Apprentice to join our Digital Team. This is an exciting opportunity to develop practical IT skills while working towards a Level 3 Information Communications Technician Apprenticeship.

Working across both North Walsham High School and Millfield Primary School, you will play a key role in supporting the Trust's IT infrastructure, maintaining devices and networks, resolving technical issues, and assisting with audio‑visual services. You'll gain exposure to a broad range of technologies in a supportive environment, helping to ensure staff and students can make the most of digital resources.

Responsibilities

• Provide first‑line IT support, troubleshooting hardware, software, and connectivity issues

• Install, configure, and maintain laptops, desktops, iPads, printers, and other IT equipment

• Create and manage user accounts across Microsoft 365 and other key systems

• Support the maintenance and security of the Trust's network infrastructure

• Maintain accurate IT asset inventories and equipment records

• Assist with cyber security activities and promote safe technology use in line with NCSC and DfE guidance

• Set up, maintain, and operate audio‑visual equipment for school events and presentations

• Create and update IT documentation and contribute to the digital knowledge base

• Support IT‑related projects and technology improvements across the Trust

• Work collaboratively with colleagues, suppliers, and stakeholders to deliver excellent IT services

Desirable skills

• Passion for technology and problem‑solving

• Good communication and customer service skills

• Organised with the ability to prioritise workloads effectively

• Ability to work independently and as part of a team

• Basic understanding of Microsoft 365 and Microsoft Office applications

• Interest in computer hardware, networking, and IT support

• Positive, professional, and adaptable approach to learning

• Interest in cyber security and emerging technologies

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours

37 hours per week, Monday to Thursday, 8am to 4pm, Friday 8am to 3:30pm

Benefits

• Earn while you learn with a nationally recognised qualification

• Dedicated QA apprenticeship tutor and ongoing learning support

• Hands‑on experience across a wide range of IT systems and technologies

• Opportunity to develop technical, customer service, and project support skills

• Work within a supportive and experienced Digital Team

• Potential salary progression during the apprenticeship

• Real career development opportunities within the Trust

Future prospects

Potential full‑time employment for the right candidate upon successful completion of the apprenticeship.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.