IT Support Technician

QA Limited; Weybridge; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

20 days holiday

Free onsite parking

Potential to move onto a full-time

Job summary

QA Limited in Weybridge offers an IT apprenticeship providing hands-on 1st line support to clients. You will respond to incidents, perform backup checks, and help with implementation and upgrades across Windows, Microsoft 365, Active Directory, and hybrid environments.

The role requires 3 GCSEs (4+), Maths and English at 3+, and a willingness to travel. On successful completion, there is potential to move into a full-time position.

Qualifications

• Excellent interpersonal and communication skills (verbal and written).
• Ability to work independently or as part of a team.
• Proactive approach to supporting wider team with technical challenges.

Responsibilities

• Respond to incidents and service requests within SLAs.
• Perform daily backup checks and resolve issues.
• Provide first-line IT support to clients, independently or in a team.
• Assist the Call Centre Coordinator when required.
• Act as escalation point of contact for customers.
• Monitor 1st Line and Workshop queues and collaborate with specialist teams.
• Document support activities and create knowledge base articles.

Skills

Interpersonal skills

Communication

Independent worker

Proactive approach

Multitasking

Education

GCSEs 4+ (any subject)

GCSE Maths & English 3+

Job description

Overview

Planet Intelligent Technology provides managed IT support, cyber security and cloud services to businesses across London and the UK, helping organisations enhance efficiency, security and business performance through expert technology solutions.

Duties, tasks and responsibilities

• Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
• Complete daily backup checks, resolving or escalating any issues identified.
• Provide first-line technical support to clients, both independently and as part of a collaborative team.
• Assist the Call Centre Coordinator when required.
• Act as an escalation point of contact for customers.
• Monitor and manage the 1st Line and Workshop queues.
• Collaborate with specialist support teams to elevate and resolve complex technical issues.
• Document support activities, solutions, and create knowledge base articles to support continuous improvement and knowledge sharing.
• Attend client sites when required.
• Provide IT support for Windows 10/11, Windows Server, Microsoft 365, Active Directory, and hybrid environments.
• Install, configure, and troubleshoot software applications, printers, antivirus solutions, and Microsoft Office.
• Support and maintain client systems, networks, hardware, virtual servers, and IP phone systems.
• Contribute to wider IT projects, including implementation, migration, and design activities.
• Previous experience in a similar IT support environment.

It is important all duties of the job holder are performed in a professional and responsible manner. That you are polite and considerate in your communications with customers, suppliers and colleagues. To promptly elevate any shortfall or issues that may adversely impact customer satisfaction to your line manager at the earliest opportunity.

Personal specifications

• Excellent interpersonal and communication skills both verbal and written.
• The ability to work independently or as part of a team.
• A proactive approach to supporting wider team with technical challenges.
• Ability to work with 3rd party Teams.
• The ability to multitask and work in a fast-paced environment.
• Be the escalation point of contact for team members and customers.
• Excellent eye for detail
• A positive and proactive approach with a genuine interest in IT
• The desire for self-improvement and personal growth.
• The desire to succeed both individually and as a team.
• Support and participate in technical Certification as an ongoing process.

Desirable qualification requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Other requirements

• Full UK driving license is desired but not necessary for the role
• Be flexible and willing to travel.

This job description is intended as a general indication of the main duties, tasks and responsibilities of the job and does not include detailed instructions on how tasks are undertaken. You may be required to carry out additional tasks relevant to your job role as necessitated by growth in the organization to meet the needs of the business.

Working hours:

Monday to Friday, 09:00am - 17:30pm

Benefits:

• 20 days Holiday
• Free onsite parking.
• Potential to move onto a full time position after a successful apprenticeship

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.