Information Communications Technical Apprentice

PMC; Abingdon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Earn while you learn

End-Point Assessment preparation

Mentorship and coaching

Job summary

PMC in Abingdon is offering a Level 3 Information Communications Technician Apprenticeship. This 13‑month program includes a 12‑week Endpoint Assessment and hands-on IT experience across support, hardware, networks, and cyber security.

You will learn IT troubleshooting, system maintenance, networking basics, cloud services, data protection, and project work under experienced mentors.

Qualifications

• Genuine interest in IT and technology.
• Willingness to undertake structured training.
• Good communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Provide first-line IT support to users and diagnose issues.
• Assist with setting up and maintaining computers and peripherals.
• Support software installs, updates, and routine maintenance.
• Help maintain IT asset registers and documentation.

Skills

Interest in IT

Willingness to learn

Communication skills

Teamwork

Education

Level 3 IT Apprenticeship

Tools

Windows basics

Job description

Apprenticeship: Level 3 Information Communications Technician

Duration: Approximately 13 months, plus a 12-week End-Point Assessment period

Launch Your Career in IT!

Are you passionate about technology, enjoy solving problems, and want to build a career in IT? We are looking for a motivated and enthusiastic Information Communications Technical Apprentice to join the team.

This is an excellent opportunity to gain hands-on experience, develop practical technical skills, and work towards a recognised Level 3 apprenticeship while learning from experienced IT professionals.

You will play an important role in supporting our day-to-day IT operations, helping users resolve technical issues, maintaining computer systems, and contributing to the reliable and secure delivery of IT services.

No previous professional IT experience is necessarily required. We are looking for someone with a genuine interest in technology, a positive attitude, and a strong willingness to learn.

What Will You Be Doing?

IT Support and Troubleshooting

• Provide first-line support to users experiencing IT issues
• Help diagnose and resolve hardware, software, operating system, and connectivity problems
• Record support requests, document solutions, and elevate more complex issues when necessary
• Communicate professionally with users and keep them informed of progress

Computer Systems and Hardware

• Assist with setting up, installing, and maintaining computers, peripherals, and other IT equipment
• Support software installations, updates, system upgrades, and routine maintenance
• Help maintain accurate IT asset registers and equipment records
• Learn how to carry out remote troubleshooting and support

Networking and Infrastructure

• Develop practical knowledge of computer networks, routers, switches, wireless access points, and network cabling
• Assist with investigating network connectivity and performance issues
• Learn about IP addressing, network protocols, and the technologies that keep IT services running

Cyber Security and Data Protection

• Follow information security policies and safe working practices
• Help maintain secure systems, devices, and user access
• Develop an understanding of cyber security threats, vulnerabilities, and protective measures
• Support data protection, backups, and recovery procedures, and promptly report suspected security incidents

Cloud Technologies and Technical Projects

• Learn about cloud-based applications, storage, and infrastructure services
• Use diagnostic tools and system information to investigate technical issues
• Assist with testing, basic scripting, automation, and system improvements
• Contribute to IT projects and activities that improve service reliability

Documentation and Administration

• Maintain accurate records of IT incidents, support activities, equipment, and system changes
• Follow established procedures and help keep technical documentation up to date

Organise assigned tasks, meet agreed deadlines, and contribute to continuous improvement.

Requirements

What Are We Looking For?

We are looking for someone who is enthusiastic about technology and keen to develop a career in IT.

Essential Skills And Qualities

• A genuine interest in IT, computers, and technology
• A willingness to learn new skills and undertake structured training
• Good communication and interpersonal skills
• A logical, methodical approach to problem-solving
• Good organisational skills and attention to detail
• The ability to work independently on assigned tasks and collaboratively within a team
• A professional, positive, and customer-focused attitude
• A willingness to follow instructions, procedures, and information security requirements
• Commitment to completing the apprenticeship and developing professionally

Desirable Experience

• Basic knowledge of computer hardware, software, or operating systems
• Familiarity with Microsoft Windows and common business applications
• An interest in computer networks, cloud technologies, or cyber security
• Previous customer service, teamwork, or technical support experience
• An IT-related qualification or relevant practical experience

What Will You Learn?

• IT support and technical troubleshooting
• Computer systems, operating systems, and hardware
• Networking fundamentals and network infrastructure
• Cloud technologies and services
• Cyber security and data protection
• Testing, diagnostic tools, scripting, and automation
• Technical documentation and professional workplace skills
• Portfolio development and End-Point Assessment preparation

You will be supported by your line manager and Development Coach throughout your apprenticeship, helping you build the knowledge, practical skills, and professional behaviours needed to succeed in an IT career.

What Makes This Opportunity Great?

• Earn while you learn: Gain valuable workplace experience alongside your apprenticeship training
• Learn from experienced professionals: Receive guidance, coaching, and practical support from the IT team
• Develop in-demand technical skills: Build knowledge across IT support, networking, cloud services, and cyber security
• Gain a recognised qualification: Work towards a Level 3 Information Communications Technician Apprenticeship
• Build your future: Develop a strong foundation for a long-term career in IT

Who Should Apply?

This opportunity is ideal for someone starting your career, a school or college leaver, or anyone looking to enter the IT profession through an apprenticeship.

If you are curious about how technology works, enjoy helping people, and are eager to learn, we would love to hear from you.