It Support Apprentice

Avanti Schools Trust

Little London

On-site

GBP 12,000 - 18,000

Full time

3 days ago

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Job summary

Avanti Schools Trust is seeking a first line IT support apprentice based across Bishop's Stortford schools, delivering day-to-day IT support to staff and students while completing a structured training programme with Leep Talent.

You will set up devices, log tickets, support project rollouts, and travel between sites as required. The role emphasises customer service, initiative and a genuine interest in technology within a Hindu-inspired education trust.

Qualifications

Essential - GCSE English and Maths at grade 4/C or above.
Self-motivation and proactive attitude are required.
You will be working across multiple school sites and must be able to manage notes and tasks effectively.

Responsibilities

Act as the first point of contact for IT queries across allocated schools.
Set up and configure devices following Trust standards.
Keep tickets up to date with clear notes and outcomes.
Maintain a running job list to avoid unresolved tasks.
Log assets and update records in the IT asset management system.
Support project rollouts and wider IT tasks as directed.
Travel between Bishop's Stortford schools and AST hubs as needed.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Education

GCSE English (4/C or above)

GCSE Maths (4/C or above)

Job description

Introduction

This is a first line IT support role delivered as a Level 3 apprenticeship. You will be based across Avanti's Bishop's Stortford schools, providing day-to-day IT support to staff and students while completing a structured training programme with Leep Talent.

About the Employer

Avanti Schools Trust is the sponsor of state-funded Hindu faith schools in the United Kingdom. The I-Foundation is a Hindu and ISKCON charity in England and Wales that is the religious authority governing schools run by the Avanti Schools Trust.

What You'll Do

Act as the first point of contact for IT queries across your allocated schools, resolving day-to-day issues and escalating where needed

Set up and configure devices, following Trust standards and standard operating procedures

Keep your tickets up to date with clear, accurate notes on what you did and what the outcome was

Maintain a job list so nothing is missed or left unresolved

Log assets and update records in the IT asset management system

Support project rollouts and wider IT team tasks as directed

Move between schools in Bishop's Stortford on foot or by car, and visit other AST sites occasionally

What We Are Looking For:

Technical skills can be learned on-the-job - that is the point of the apprenticeship. What cannot be taught is attitude. We are looking for someone who brings the right character to the role from day one.

Self-motivation:

We are not looking for someone who needs chasing. You should arrive ready to work, take initiative, and find the next task without being told. If you need a pep talk to get going, this is not the right role. References must confirm your reliability, attendance record, and drive.

Note-taking as a habit:

You will be learning a lot, quickly. We expect you to take notes during calls, site visits, and hands-on work. Your notebook or log is your memory. At the end of each week, you should be able to walk through what you did, what you learned, and what went wrong - with your notes to support that.

Mobility:

The Bishop's Stortford schools are your primary base. You should be comfortable walking between local sites, or driving to any school within approximately 30 minutes. Occasional visits to other AST hubs are part of the role.

Professionalism in a school:

You may be a similar age to some of the students in the corridor. That does not change the standard expected. You are a member of staff - calm, focused, and consistent, regardless of who is in the room.

No ego:

You will take direction from teachers, office managers, Principals, and colleagues at all levels. You should be able to receive constructive feedback, absorb it, and adjust - not get defensive or withdraw. Step-by-step problem solving, even when you feel confident, is a discipline we expect.

Customer service:

You care about fixing people's problems, not just closing tickets. You communicate clearly with staff who may have limited IT knowledge, set realistic expectations, and follow through on what you said you would do.

Genuine interest in technology:

We want to see that technology is not just a job to you. Whether that is a personal project, a course done in your own time, a hobby involving tech, or the way you apply it in your studies - show us that you think about this outside of work.

Ethos and diet:

Avanti Schools Trust is a Hindu-inspired organisation. During school hours and on school premises, you must be vegetarian. This applies to any food or drink you bring onto or consume on school sites.

Training Outcome