IT Support Apprentice

QA Limited; Tewkesbury; On-site; GBP 12,000 - 20,000; Full time

Benefits offered by this job

Canteen

Social events & seasonal parties

Gym discount rates

Group life assurance

Pension contribution

Job summary

QA Limited invites applications for an IT Support Apprentice to learn from an experienced team and support IT and AV equipment for events. The role offers hands-on training through a Level 3 Information Communications Technician Apprenticeship.

Hours are Monday to Friday, 8am–4pm, with opportunities to grow into a full-time technician role after completion. A full UK driving licence is essential for this onsite position.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Support with checking, packaging, and preparing IT and AV equipment for events
• Carry out basic repairs, inventory management and pre-building of equipment
• Support with maintenance of permanent network installations at key locations
• Learn to service and support onsite servers under supervision
• Help with general warehouse and logistics activities, including manual handling
• Gain exposure to industry-leading technologies used in live event production

Skills

Self-motivated

Team player

Strong communication

Attention to detail

Physically active

Multitask

Interest in IT/live events

Flexible attitude

Education

3 GCSEs (4+) incl Maths/English

Tools

Driving licence

Job description

We are a dynamic and fast-paced IT services company specialising in supporting high-profile live events and permanent technology installations. Whether it’s managing complex AV and IT infrastructure for large-scale corporate shows or maintaining vital networks at key venues like Farnborough and Gloucester Rugby, we thrive on delivering hands-on, people-focused tech solutions.

Our team works across a variety of environments including our warehouse, onsite event venues, and within our internal office IT team. No two weeks are the same – some days are spent prepping gaming PCs and network switches in the workshop, while others are spent loading trucks, setting up LED screens, or resolving IT support tickets. If you\'re looking to kickstart your career in a role that\'s varied, collaborative and full of opportunities to learn, this could be the perfect fit for you.

About the role:

We are looking for an eager and enthusiastic individual to join us as an IT Support Apprentice to support and learn from our experienced team.

You will have the opportunity to gain valuable skills, knowledge, and experience as you complete a Level 3 Information Communications Technician Apprenticeship.

Responsibilities:

• Support with checking, packaging, and preparing IT and AV equipment for events
• Carry out basic repairs, inventory management and pre-building of equipment
• Support with maintenance of permanent network installations at key locations
• Learn to service and support onsite servers under supervision
• Help with general warehouse and logistics activities, including manual handling
• Gain exposure to industry-leading technologies used in live event production

Desirable skills:

• Self-motivated with a willingness to learn and adapt
• A team player who thrives in a hands-on environment
• Strong communication and interpersonal skills
• Good attention to detail and a methodical approach
• Comfortable working in a physically active role
• Ability to multitask and adapt to new challenges each week
• Interest in IT, live events, and technology
• A flexible attitude and a positive, proactive mindset

Additional requirements:

• A full UK driving licence is essential
• This role will involve manual handling and working across various locations

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

40 hours per week, 8am - 4pm, Monday to Friday

Company perks:

• Canteen
• Social event, seasonal parties and a various of other events sponsored by the company
• Memberships – local gym discount rates
• Group life assurance
• Pension contribution

Future prospects:

You will be working with the Workshop Manager supporting many events and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full-time tole may be available for you after the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we\'re a top 50 training provider, dedicated to helping you succeed.