IT Support Apprenticeship

CONTROL GROUP INTERNATIONAL LIMITED; Macclesfield; On-site; GBP 8,000 - 12,000; Full time

Job summary

CONTROL GROUP INTERNATIONAL LIMITED is offering an Information Communications Technician apprenticeship in Macclesfield. You will support customers, log issues, and coordinate with engineers during installation and maintenance programs.

The role provides a structured apprenticeship lasting about 1 year 4 months, with potential progression to a full-time position based on performance. Training is provided by NOW Skills Limited and supports developing strong customer service and IT skills.

Qualifications

• Apprenticeship in Information Communications Technician (Level 3).
• Training with NOW Skills Limited as apprenticeship provider.
• Strong communication and IT skills required.

Responsibilities

• Maintain a high level of customer service for all support queries.
• Take ownership of user problems and be proactive when dealing with user issues.
• Log all calls on our support desk software and manage the ticket system effectively.
• Handle administrative activities professionally and in a timely manner.
• Liaise with field engineers, installation programmes, maintenance and warranty programmes.

Skills

Communication

IT

Attention to detail

Organisation

Customer care

Team working

Education

Information Communications Technician (Level 3)

Job description

Introduction

Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations.

About the Employer

Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences.

What You'll Do

Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:

• To maintain a high degree of customer service for all support queries and adhere to good service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on our support desk software and manage the ticket system effectively
• Deal with administrative activities professionally and in a timely manner
• Liaise with field engineers, installation programs, maintenance and warranty programmes

Training Outcome

• Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
• Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8.30am- 5.30pm.

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED