IT Support Apprentice

The ITP; Bath; On-site; GBP 12,000 - 16,000; Full time

Job summary

ITP in Highstreet, BA1 is seeking an IT Support Apprentice to join their growing team. This Level 3 Information Communication Technician apprenticeship will kick-start your career in a dynamic IT services environment.

You will gain hands-on experience across the IT helpdesk, setting up computer equipment, Office 365 and Azure migrations, and other IT tasks as you learn on the job with support from experienced colleagues during the 13-month program.

Responsibilities

• Support the Helpdesk team in all aspects of problem resolution
• Be a team player that is able to take direction
• Be a self-starter and initiative taking

Job description

Highsteet, United Kingdom | Posted on 11/03/2026

OurclientisrecruitingforanITSupportApprenticetojointheirteaminHighstreet, BA1

The Level 3 Information CommunicationTechnician apprenticeship programme that we are offering, will allowyoutokick-startyourcareerinanindustrythatisconstantlyevolving,dynamicandtransformational.

Thestepsyoutakewillprovideyouwithvaluablefirst-handexperience,knowledge,skillsandqualification to help really drive yourcareer forward. We are here to guide and support you every step of the way!

The Company

ThiscompanyprovideITsupportandservicesto charitiesandsocialenterprisesacrossLondonfrom their offices in Bethnal Green andnow in Bath.

Theytrytobealittledifferent – sotheirclientsactuallylikeworkingwith them,andthey puttheirefforts into how theycan provide them with the most innovative and efficient systems as well asoffering

greatserviceand support.

The Position

Job Title:

13 Months+ EPA

Location:

Highstreet, BA1

Working Hours:

MondaytoFriday9am– 5.30pm

Roleand Responsibilities

You’llbeworkinginasmallbutgrowingteamof11veryfriendlypeople.At thiscompanyyouwillbeopen to new ideas, and your input andcreativity will be much welcomed. As the business is growing, there will belots of things to experience and a role that you can shape/make your own.

• SupporttheHelpdeskteaminallaspectsofproblem resolution
• Beateamplayerthatisabletotake direction
• Beaself-starterandinitiative taking

This company arelookingfor anenthusiastic and smart ITapprentice/trainee who is interested in doing theirtrainingwith them.YouwillgainexperienceinlotsofdifferentaspectsofIT -fromofficemoves, to setting up of computers, toOffice 365 & Azure migrations and more!

Individualsmusthaveavalidandeligibleresidencystatustoapplyforthis role .

About ITP

Wehelpemployersdeveloptheirbesttalentandinspirethenextgeneration throughapprenticeships, mentoringandtraining,we’repluggingtheUK’sdigitalskillsgaptoprovideaworkforceforthe future.

Safeguarding and Values Commitment

TheITP is committed to safeguarding and promoting the welfare of learners andexpects all staff and volunteers to share this commitment. Successfulappointment to this role will require satisfactory completion of recruitmentchecks.

Atthe ITP, we are fully committed to safeguarding and promoting the welfare ofall learners and creating a safe, inclusive, and respectful workplace. Weexpect every team member to:

• Uphold andchampion our values, code of conduct, and safeguarding principles.
• Take personalresponsibility for understanding and adhering to all safeguardingprocedures and policies.
• Promote aculture of safety and wellbeing through a proactive “do no harm” approach.
• Recognise andact on their responsibility in supporting, strengthening, and enforcingsafeguarding practices across all areas of work.
• Understand andmeet any role‑specific safeguarding duties — including, in this position,actively identifying and reporting concerns, engaging in relevanttraining, and modelling safe and inclusive behaviours in all apprenticeinteractions.

At the ITP, our company culture is important to us, and allemployees and consultants are expected to operate in line with our values:

• Wechange lives -We strive to make a difference for our apprentices,clients, members, ourselves, and our team on a daily basis. We push fordiversity and inclusion in our industry by challenging perceptions. We embraceindividuality. We believe that everyone is equally important.
• We aregenuine and honest -We breed trust amongst clients, apprentices, members,and the team. We take responsibility for our words, actions, and results. Weare human. We encourage one another through honesty and transparency.
• We areinnovative and unique -We are empowered by innovation. We strive to makethe impossible, possible. We are proud to be the only organisation of our kind,of who we are and how we got here.
• We arePersonable -We remind ourselves what it’s like to be in others shoes. Wehave authentic conversations; we are real and so are our relationships.
• We arestronger united -We share our knowledge and experiences. We celebrate oneanother on our achievements. We value and encourage one another because we winor lose as a team.