IT Support Engineer

Partner One Capital; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Partner One invites a Junior IT Support professional to join our multidisciplinary IT team on-site at our data center. You will support, maintain, and enhance our IT infrastructure, security posture, and operational resilience alongside the Head of IT & Security and the Cyber Security Lead.

Key duties include troubleshooting, installing and maintaining IT and security systems, supporting cloud platforms, incident response, vulnerability remediation, and on-site data center support.

Qualifications

• Minimum of 3 years of experience in a varied IT System Management role.
• Experience following change management and ITIL best practices.
• Excellent written and verbal communication skills in English; other languages are a plus.
• Experience managing and configuring Hyper-V, OpenStack and vSphere.
• Experience managing and supporting users on Microsoft Azure, Amazon AWS, and IBM Cloud.
• Strong knowledge of security technologies, including NGFW, WAF, IPS, EDR, NDR, AV, MDM, MFA, SIEM, email security, patch management, vulnerability management and vulnerability scanning.
• Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies and trends.
• Must be a proactive, self-starter eager to learn and show initiative.

Responsibilities

• Troubleshooting network and software issues.
• Installing, configuring, and maintaining software and hardware-based IT and Security systems.
• Supporting all cloud-based SAAS and PAAS solutions.
• Understanding IT and Security challenges, strategy, and testing proper secure functionality of IT Systems.
• Investigation of security events and incidents.
• Resolution of service requests, incidents, and problems.
• Identification and remediation of vulnerabilities.
• Coaching staff on newly developed hardware and software systems.
• Testing, troubleshooting, and configuring software, hardware, and network systems both on-prem and in cloud environments.
• Scripting with PowerShell, Bash, Python, etc.
• Work in the data center to bring servers and switches online.
• Perform regular inspections and reporting of all critical infrastructure systems (HVAC, Electrical, Fire).
• Support the Systems & Infrastructure Lead with data center rack and server layout and capacity & growth planning.
• Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities
• Provide tier I/II support for data and network systems infrastructure
• Provide planning and vendor oversight for network change activity
• Deploy and maintain hardware onsite including: physical servers and storage appliances, network hardware, and power equipment i.e, UPS
• Maintain inventory of all hardware
• Deploy and maintain new data center infrastructure
• Diagnose the root cause of technical issues in the data center

Skills

IT systems management

Change management

Security technologies

Network troubleshooting

Scripting

Data center operations

English communication

Tools

Hyper-V

OpenStack

vSphere

Microsoft Azure

Amazon AWS

IBM Cloud

NGFW/WAF/IPS security tools

Job description

Partner One is a long-term investment group specializing in the acquisition and growth of successful software companies. With over 30 years in business, we own and operate some of the fastest-growing enterprise software companies globally. More than 2,000 of the world’s largest corporations and governments rely on our software for their most critical operations and to safeguard their most valuable data.

Due to continued growth and our commitment to ongoing improvement, we are seeking a Junior IT Support professional to join our multidisciplinary IT team. This role requires regular onsite presence at the data center and offers the opportunity to work closely with the Head of IT & Security and Cyber Security Lead. The successful candidate will play a key role in supporting, maintaining, and enhancing the organization’s IT infrastructure, security posture, and operational resilience.

Responsibilities

• Troubleshooting network and software issues.
• Installing, configuring, and maintaining software and hardware-based IT and Security systems.
• Supporting all cloud-based SAAS and PAAS solutions.
• Understanding the organization’s IT and Security challenges, IT & Security strategy, and testing and ensuring proper and secure functionality of IT Systems.
• Investigation of security events and incidents
• Resolution of service requests, incidents, and problems
• Identification and remediation of vulnerabilities
• Coaching staff on newly developed hardware and software systems
• Testing, troubleshooting, and configuring software, hardware, and network systems both on-prem and within cloud hosting environments.
• Scripting experience with languages such as PowerShell, Bash, Python, etc
• Work in the data center to bring servers and switches online
• Perform regular inspections and reporting of all critical infrastructure systems (HVAC, Electrical, Fire)
• Support the Systems & Infrastructure Lead with data center rack and server layout and capacity & growth planning.
• Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities
• Provide tier I/II support for data and network systems infrastructure
• Provide planning and vendor oversight for network change activity
• Deploy and maintain hardware onsite including: physical servers and storage appliances, network hardware, and power equipment i.e, UPS
• Maintain inventory of all hardware
• Deploy and maintain new data center infrastructure
• Diagnose the root cause of technical issues in the data center

Requirements

• Minimum of 3 years of experience in a varied IT System Management role.
• Experience following change management and similar ITIL best practices
• Excellent written and verbal communication skills in English; other languages are a plus.
• Experience managing and configuring various hypervisor technologies including: Hyper-V, OpenStack and vSphere.
• Experience managing and supporting users on Microsoft Azure, Amazon AWS, and IBM Cloud.
• Strong knowledge of security technologies, including NGFW, WAF, IPS, EDR, NDR, AV, MDM, MFA, SIEM, email security, patch management, vulnerability management and vulnerability scanning
• Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies and trends.
• Must be a proactive, self-starter eager to learn and show initiative.

Preferred Requirements

• Experience working in a Data Center environment or similar
• Ability to pass required government security clearance
• Experience in a raised floor enterprise-scale data center is a plus
• Ability to accurately maintain documentation, spreadsheets, technical schematics, and diagrams
• Experience in structured cabling, both fiber and copper
• Experience in repair/replacement of computer/server components and hardware
• Ability to work in a physically demanding setting
• 2nd line level experience managing, Windows and Linux- based server operating systems
• Basic understanding of AC/DC power principles, data center power distribution, and data center best practices