Senior IT Support Engineer - Hybrid MSP Role

Escape; Newbridge; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Professional accreditations support

Educational assistance

Job summary

Escape is seeking an IT Support Engineer to join a busy team in Edinburgh or surrounding areas. The role is hybrid, with on-site client work typically 1–2 days per week and hands‑on support across Microsoft 365, servers, networks and endpoints.

You’ll investigate root causes, take ownership of incidents and drive them to resolution while maintaining documentation and sharing knowledge with peers. A full UK driving licence is required.

Qualifications

• At least 3 years' hands-on MSP experience.
• Strong 2nd/3rd line technical support.
• Excellent troubleshooting and problem-solving ability.
• Experience owning escalated technical issues to resolution.
• Strong Microsoft 365 administration experience.
• Experience with Intune, Active Directory and Group Policy.
• Windows Server administration experience.
• Good networking knowledge including TCP/IP, DNS and DHCP.
• Experience with switches, routers, firewalls, VLANs and VPNs.
• Hyper‑V and/or VMware experience.
• Backup and recovery experience.
• A methodical approach to troubleshooting.
• The ability to work independently without constant direction.
• Strong client communication skills.
• A full UK driving licence.
• Based in Edinburgh or the surrounding area.

Responsibilities

• Resolving escalated 2nd/3rd line technical issues
• Taking ownership of complex incidents through to resolution
• Supporting and maintaining multiple client environments
• Administering Microsoft 365, servers, networks and endpoints
• Supporting Exchange Online, Entra ID, SharePoint and OneDrive
• Managing Microsoft Intune and endpoint environments
• Supporting Windows Server, Active Directory and Group Policy
• Troubleshooting TCP/IP, DNS and DHCP
• Working with routers, switches, firewalls, VLANs and VPNs
• Supporting Hyper‑V and/or VMware environments
• Maintaining physical and virtual servers
• Troubleshooting backup and recovery issues
• Assisting with patching, security remediation and maintenance
• Working with third‑party suppliers and technology vendors
• Maintaining accurate technical documentation
• Sharing technical knowledge with less experienced engineers

Skills

MSP experience

2nd/3rd line support

Microsoft 365 administration

Intune

Active Directory

Group Policy

Windows Server administration

TCP/IP DNS DHCP

Switches Routers Firewalls VLANs VPNs

Hyper‑V/VMware

Backup & Recovery

PowerShell scripting

Documentation & comms

Driving licence

Job description

Escape is seeking an IT Support Engineer to join a busy team in Edinburgh or surrounding areas. The role is hybrid, with on-site client work typically 1–2 days per week and hands‑on support across Microsoft 365, servers, networks and endpoints.

You’ll investigate root causes, take ownership of incidents and drive them to resolution while maintaining documentation and sharing knowledge with peers. A full UK driving licence is required.