IT Support Analyst – Newcastle Helpdesk (35h)

Greggs; Newcastle upon Tyne; On-site; GBP 292,000 - 357,000; Full time

Benefits offered by this job

Colleague discount

Pension scheme with matching employer

Profit share

Share save schemes

Career progression

Employee Assistance Programme

Perks and savings

The Greggs Pledge

Colleague Networks

Job summary

Greggs is hiring an IT Support Analyst in Newcastle upon Tyne to join the IT & Business Change team. The role focuses on acting as the first point of contact for IT incidents and service requests, with progression into higher technical areas over time.

This full‑time position offers a structured support environment and opportunities to develop within a thriving retail IT function. The base location is Innovate House, Balliol Business Park, Newcastle upon Tyne.

Qualifications

• Proficiency in Microsoft Office 2016 onwards.
• Experience of O365.
• Installing new technologies and teaching end users how to operate them.
• Providing remote technical support via internet or phone.
• Backing up and restoring files.
• Maintaining operating systems by repairing hardware and configuring software.
• Excellent written and verbal communication skills.
• Strong skills in planning, prioritising, and organising.
• Are a strong team player, able to build good working relationships at all levels.

Responsibilities

• Triaging Incoming Support Requests
• Resolving IT Support Requests
• Liaising with and escaping requests to members of the IT Support team and the wider IT&BC function
• Maintaining Service Requests
• Performing System Testing, Checks and Minor updates
• Maintaining IT Support Documentation

Skills

MS Office 2016+

O365

Remote support

Troubleshooting

Hardware & OS

Communication skills

Planning & organising

Team player

Customer service

Job description

Greggs is hiring an IT Support Analyst in Newcastle upon Tyne to join the IT & Business Change team. The role focuses on acting as the first point of contact for IT incidents and service requests, with progression into higher technical areas over time.

This full‑time position offers a structured support environment and opportunities to develop within a thriving retail IT function. The base location is Innovate House, Balliol Business Park, Newcastle upon Tyne.