IT Support Analyst: First‑Line Tech Support & Growth

Greggs plc; Newcastle upon Tyne; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

21 days annual leave (4.2 weeks)

Colleague discount

Pension with employer contributions 7%

Free hot drinks on shift

Profit share: 10%

Share save schemes

Career progression & learning

Employee Assistance Programme

Perks & savings discounts

Greggs community pledge

Colleague networks

Zusammenfassung

Greggs plc is hiring an IT Support Analyst in Newcastle upon Tyne. This full-time role (35 hours per week) focuses on delivering first-line IT support to colleagues, triaging requests, and ensuring smooth operation of the business systems on site.

You will handle calls, perform initial fixes when possible, escalate when needed, and grow into higher technical areas over time. The role emphasizes teamwork, communication, and a supportive culture.

Qualifikationen

• Proficiency in Microsoft Office 2016 onwards.
• Experience of O365.
• Installing new technologies and teaching end users how to operate them.
• Providing remote technical support via internet or phone.
• Backing up and restoring files.
• Maintaining operating systems by repairing hardware and configuring software.
• Excellent written and verbal communication skills.
• Strong skills in planning, prioritising, and organising.
• Are a strong team player, able to build good working relationships at all levels.

Aufgaben

• Triaging Incoming Support Requests
• Resolving IT Support Requests
• Liaising with and escalating requests to IT Support and wider IT & BC
• Maintaining Service Requests
• Performing System Testing, Checks and Minor updates
• Maintaining IT Support Documentation

Kenntnisse

Office 2016+

O365

Tech installation

Remote support

Backup & restore

OS maintenance

Communication

Planning & organising

Team player

Inclusive culture

Jobbeschreibung

Greggs plc is hiring an IT Support Analyst in Newcastle upon Tyne. This full-time role (35 hours per week) focuses on delivering first-line IT support to colleagues, triaging requests, and ensuring smooth operation of the business systems on site.

You will handle calls, perform initial fixes when possible, escalate when needed, and grow into higher technical areas over time. The role emphasizes teamwork, communication, and a supportive culture.