IT Support Analyst – Insurance Sector

JR United Kingdom; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an IT Support Analyst in a dynamic insurance firm located in the heart of London. Join a supportive team where you can grow your IT career while working on cloud-based projects and modern tech platforms. This role offers a blend of technical support and exposure to data reporting, SQL, and cloud technologies, ensuring ample learning and development opportunities. With a generous performance-based bonus and hybrid working arrangements, this position is perfect for someone eager to advance their skills in a friendly and growing environment.

Benefits

Generous performance-based bonus

Hybrid working

Learning and career development opportunities

Exposure to cloud platforms

Qualifications

• 2+ years of IT experience, preferably in insurance or financial services.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide first-line technical support across the business.
• Assist with disaster recovery planning and testing.

Skills

Technical Support

Customer Service

SQL

Data Analysis

Problem Solving

Communication Skills

Tools

Windows OS

Microsoft Office 365

Power BI

PowerShell

Job description

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IT Support Analyst – Insurance Sector, london

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Client:

Intellect Group

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

IT Support Analyst – Insurance Sector | EC3 | £30–35K + Excellent Bonus

Hybrid Working – 4 Days in Office, Fridays from Home

We’re excited to be hiring an IT Support Analyst for a dynamic and fast-growing insurance firm based in the heart of EC3. This is a fantastic opportunity for someone looking to build their IT career within a supportive team and gain exposure to cloud-based projects and modern tech platforms.

You’ll be joining a close-knit IT team, working directly with the IT Manager to provide day-to-day support across the business. The role offers variety, responsibility, and real scope for learning and development – particularly around data reporting, SQL, and cloud technologies (training provided where needed).

? What You’ll Be Doing:

• Providing first-line technical support across the business
• Maintaining excellent customer service and taking ownership of technical queries
• Logging, tracking, and escalating issues to third-party support as needed
• Assisting with Disaster Recovery planning and testing
• Keeping accurate records of IT assets and reviewing software versions
• Supporting reporting processes – including data analysis, batch files, PowerShell, and Power BI (training provided)
• Contributing to exciting cloud and infrastructure projects

? Skills & Experience:

• Around 2+ years of IT experience, ideally within insurance or financial services
• Familiarity with a Microsoft tech environment, including:
• Windows OS
• Microsoft Office 365
• Desktop support
• Excellent communication and problem-solving skills
• Organised, self-motivated, and eager to learn
• Experience with SQL or Power BI is a bonus, but full training will be provided

? The Perks:

• Generous performance-based bonus
• Hybrid working – 4 days in a modern City of London office, Fridays from home
• Exposure to cloud platforms, security protocols, and reporting tools
• Great learning and career development opportunities in a friendly, growing team