IT Support Analyst – Insurance Sector

Intellect Group; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an IT Support Analyst in a dynamic insurance firm located in the heart of London. This role is perfect for individuals eager to advance their IT careers while working in a supportive team environment. You will engage in diverse responsibilities, from providing first-line technical support to contributing to cloud and infrastructure projects. With a strong focus on learning and development, particularly in data reporting and cloud technologies, this position offers a chance to grow your skills and career. Join a friendly team and take part in innovative projects that shape the future of IT in the insurance sector.

Benefits

Generous performance-based bonus

Hybrid working – 4 days in office

Fridays from home

Career development opportunities

Exposure to cloud platforms

Qualifications

• 2+ years of IT experience, ideally in insurance or financial services.
• Excellent communication and problem-solving skills.

Responsibilities

• Providing first-line technical support across the business.
• Assisting with Disaster Recovery planning and testing.
• Supporting reporting processes including data analysis.

Skills

Technical Support

Customer Service

Problem-Solving

SQL

Data Analysis

Power BI

Cloud Technologies

Microsoft Office 365

Windows OS

Disaster Recovery

Job description

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Base pay range

Direct message the job poster from Intellect Group

IT Support Analyst – Insurance Sector | EC3 | £30–35K + Excellent Bonus

Hybrid Working – 4 Days in Office, Fridays from Home

We’re excited to be hiring an IT Support Analyst for a dynamic and fast-growing insurance firm based in the heart of EC3. This is a fantastic opportunity for someone looking to build their IT career within a supportive team and gain exposure to cloud-based projects and modern tech platforms.

You’ll be joining a close-knit IT team, working directly with the IT Manager to provide day-to-day support across the business. The role offers variety, responsibility, and real scope for learning and development – particularly around data reporting, SQL, and cloud technologies (training provided where needed).

What You’ll Be Doing:

• Providing first-line technical support across the business
• Maintaining excellent customer service and taking ownership of technical queries
• Logging, tracking, and escalating issues to third-party support as needed
• Assisting with Disaster Recovery planning and testing
• Keeping accurate records of IT assets and reviewing software versions
• Supporting reporting processes – including data analysis, batch files, PowerShell, and Power BI (training provided)
• Contributing to exciting cloud and infrastructure projects
• Around 2+ years of IT experience, ideally within insurance or financial services
• Familiarity with a Microsoft tech environment, including:
• Windows OS
• Microsoft Office 365
• Desktop support
• Excellent communication and problem-solving skills
• Organised, self-motivated, and eager to learn
• Experience with SQL or Power BI is a bonus, but full training will be provided

The Perks:

• Generous performance-based bonus
• Hybrid working – 4 days in a modern City of London office, Fridays from home
• Exposure to cloud platforms, security protocols, and reporting tools
• Great learning and career development opportunities in a friendly, growing team

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Insurance, Insurance Agencies and Brokerages, and Financial Services

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