IT Support Analyst — Hybrid UK, Tier 1/2 Support

SAGE GROUP PLC; Newcastle upon Tyne; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Sage Group PLC in the United Kingdom seeks an IT Support professional to deliver frontline help for colleagues across business applications, Microsoft 365, identity services, and endpoint devices. You will focus on service quality and rapid issue resolution in a Tier 1/2 capacity.

The role is hybrid and based in Newcastle upon Tyne, collaborating with IT teams to ensure smooth daily operations and ongoing BAU improvements. Apply via [e-mail].

Qualifications

• IT support for colleagues across business applications, Microsoft 365 and identity services.
• Experience supporting endpoint devices (Windows and macOS) and mobile devices.
• Ability to log, triage and resolve requests with ITIL-aligned practices.

Responsibilities

• Execute day-to-day IT support activities with the colleague experience in mind.
• Log, triage and resolve IT requests using the IT Service Management platform.
• Document troubleshooting steps and contribute to Knowledge Base updates.
• Identify opportunities for process improvement, automation, and self-service.
• Assist with User Acceptance Testing and support BAU transitions.

Job description

Sage Group PLC in the United Kingdom seeks an IT Support professional to deliver frontline help for colleagues across business applications, Microsoft 365, identity services, and endpoint devices. You will focus on service quality and rapid issue resolution in a Tier 1/2 capacity.

The role is hybrid and based in Newcastle upon Tyne, collaborating with IT teams to ensure smooth daily operations and ongoing BAU improvements. Apply via [e-mail].