IT Support Analyst — Digital Transformation & Security

The Orpheus Centre; Godstone; On-site; GBP 23,000 - 31,000; Full time

Job summary

The Orpheus Centre in Godstone, Surrey, is seeking an IT Support Analyst to deliver reliable, secure technology services across the organisation. The role combines hands-on support, systems administration, cybersecurity, project support and stakeholder engagement.

You will liaise with our MSP to ensure issues are resolved quickly and systems remain secure and operational while enabling staff to work effectively with Microsoft 365, SharePoint and related services.

Qualifications

• Experience in IT support, service delivery or systems administration.
• Strong knowledge of Microsoft 365, SharePoint, Intune, Active Directory and Microsoft Teams.
• Experience troubleshooting desktops, laptops, printers, servers and business applications.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused approach and ability to work with a range of stakeholders.

Responsibilities

• Provide technical support for hardware, software, network and Microsoft 365 issues.
• Troubleshoot and resolve user incidents both remotely and on-site.
• Support and maintain IT infrastructure, including servers, cloud services and business apps.
• Coordinate with third-party IT providers and act as escalation point for issues.
• Assist with cybersecurity initiatives, system updates and patch management.
• Maintain asset management records and IT documentation.
• Support onboarding/offboarding processes, including device setup and user access.
• Contribute to digital transformation projects and technology improvement initiatives.
• Produce project documentation, reports and progress updates.
• Deliver guidance and training to staff to improve digital skills and adoption.

Skills

IT support

Microsoft 365

Active Directory

Microsoft Teams

SharePoint

Intune

Networking fundamentals

Troubleshooting

Security awareness

Education

Relevant IT qualification

Tools

Datto RMM

Autotask

Snipe-IT

Job description

The Orpheus Centre in Godstone, Surrey, is seeking an IT Support Analyst to deliver reliable, secure technology services across the organisation. The role combines hands-on support, systems administration, cybersecurity, project support and stakeholder engagement.

You will liaise with our MSP to ensure issues are resolved quickly and systems remain secure and operational while enabling staff to work effectively with Microsoft 365, SharePoint and related services.